IT Services Coordinator PST

CybertronIT; Denver (CO); Remote; USD 40,000 - 60,000; Full time

Job summary

CybertronIT is seeking a Remote IT Services Coordinator & Dispatcher to enhance client communication and ensure operational efficiency. The ideal candidate will thrive in a fast-paced environment, managing service requests and coordinating schedules to keep clients satisfied. Join a supportive company culture with opportunities for growth, while working fully remotely.

Benefits

Fully remote role

Competitive pay based on experience

Health and dental insurance

Paid time off (PTO)

401(k) retirement plan

Supportive company culture

Real growth opportunities

Qualifications

• Previous experience in dispatch or coordination roles.
• Comfortable using new tools quickly and effectively.
• Ability to work remotely while staying organized.

Responsibilities

• Serve as the key point of contact between clients and tech team.
• Prioritize and schedule service tickets efficiently.
• Monitor ticket status and ensure timely resolution.

Skills

Communication

Multitasking

Organizational Skills

Attention to Detail

Tech-savviness

Tools

Service ticketing platforms

Job description

Are you a natural multitasker who thrives in fast-paced environments and loves keeping things organized and on track? Do you enjoy connecting with people and making sure everyone is where they need to be—at the right time? If so, CybertronIT has the perfect remote opportunity for you.

We’re looking for a Remote IT Services Coordinator & Dispatcher based in Nevada to help us support our growing client base. In this role, you’ll be the hub of communication between our clients and tech team—assigning tickets, managing schedules, and making sure service requests are handled efficiently and professionally. You'll work Monday through Friday from 8am to 5pm PST, keeping operations flowing smoothly and clients happy.

What You’ll Do:

Serve as the key point of contact between clients and the IT service team

Receive and triage incoming service requests via phone, email, and portal

Prioritize, assign, and schedule service tickets based on urgency and technician availability

Monitor open tickets and follow up with both clients and technicians to ensure timely resolution

Coordinate schedules and support resources for on-site and remote work

Keep detailed and accurate records in our service ticketing system

Provide regular updates to clients regarding the status of their support requests

What We’re Looking For:

Clear, professional communication skills—you’ll be working with clients and techs all day

Strong multitasking and organizational skills

Friendly and positive attitude—you’re the kind of person who keeps things moving without breaking a sweat

High attention to detail—because accuracy really matters in this role

Previous experience in dispatch, coordination, or customer support (MSP or IT environment is a bonus)

Tech-savvy and comfortable using service platforms or learning new tools quickly

Qualifications:

Based in Nevada or able to work full-time on Pacific Standard Time (PST), 8am–5pm Monday to Friday

Prior experience in a service coordination, dispatcher, or client support role

Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk, or similar) preferred

Ability to stay organized and focused while working remotely

Strong written and verbal communication skills

Perks & Benefits:

Fully remote role

Competitive pay based on experience

Health and dental insurance

Paid time off (PTO) and holiday pay

401(k) retirement plan

Supportive and team-focused company culture

Real growth opportunities as we continue to expand

If you’re ready to join a tight-knit team where your coordination skills truly make an impact, we’d love to hear from you. Apply now and help us keep CybertronIT running at full speed—no matter where you are in Nevada!