Member Services Coordinator

ProPivotal; Quincy Neck (MA); Remote; USD 10,000 - 60,000; Full time

Job summary

A staffing firm seeks a Member Services Coordinator to handle member communication and support services primarily remotely. This role includes data entry, customer service, and maintaining accurate records while requiring strong communication and digital skills. On-site training in Hingham, MA, is necessary but most work can be done remotely.

Qualifications

• One year of experience in resolving customer concerns professionally.
• Strong writing skills for clear communication.

Responsibilities

• Manage and document member communication in a case management system.
• Research and resolve service issues while meeting compliance timelines.
• Collaborate with internal teams for complex cases.

Skills

Communication

Attention to Detail

Proficiency with Digital Tools

Tools

Microsoft Office

Company Database

Job description

Member Services Coordinator

Our partner is looking to hire a Member Services Coordinator to support and resolve member communication while maintaining accurate records and meeting deadlines.

This remote role involves both data entry and customer service components. It requires strong communication skills, attention to detail, and proficiency with digital tools like Microsoft Office and the company database.

The pay for this role is $20/hour, including paid training.

This position requires some on-site training at the office located in Hingham, MA, but it is primarily remote, and equipment will be provided.

Responsibilities:

• Manage and document member communication in a case management system
• Communicate resolutions clearly via phone and written correspondence
• Research and resolve service issues while meeting compliance timelines
• Collaborate with internal teams and escalate complex cases as needed

Qualifications:

• One year of experience in a role resolving customer concerns with professionalism and empathy
• Proficiency and confidence in working with digital tools and databases
• Strong writing skills and comfort explaining detailed information
• Must have a wired internet connection and a quiet space for remote work setup

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