Member Services Coordinator

MedStar Health; Great Falls Crossing (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

MedStar Health seeks a Member Services Coordinator to promote equity and inclusion in the radiology community. This remote role requires strong organizational skills and project management experience, supporting strategic initiatives and engaging members. The position offers competitive pay with a supportive work-life balance in a professional environment.

Benefits

Defined contribution pension plan

403(b) retirement plan

Generous paid time off package

Insurance plans with leading providers

Flexible spending

Tuition reimbursement

Training opportunities

Wellness reimbursement

Qualifications

• 12+ years of relevant experience required.
• Strong analytical and organizational skills and attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Support strategies for outreach and pipeline initiatives.
• Manage multiple projects concurrently, ensuring effective planning and execution.
• Collaborate with stakeholders to enhance equity and inclusion initiatives.

Skills

Analytical skills

Organizational skills

Communication skills

Customer service skills

Project management

Education

4-year degree

Tools

Microsoft Office Suite

Smart Sheet

Personify

Abila

SalesForce Association management system

Job description

American College of Radiology (ACR) is a progressive membership organization representing nearly 40,000 medical specialists in radiological care. As a member of our team, you will join a world leader in patient-centered care advocacy, policy and clinical research, quality and safety. Our culture encourages innovation, diversity, integrity and leadership. A nonprofit 501(c)(3), ACR (the American College of Radiology) has over 500 purpose-driven employees in the Greater Washington, DC and Philadelphia region.

If you share our core values of: Leadership, Integrity, Visionary, Excellence, Transparency, Member-driven, we want you on our team!

In a nutshell:

As a vital member of the Member Outreach team, the Member Services Coordinator is responsible for developing and implementing strategic initiatives that promote equity and inclusion within the radiology community. The ideal candidate will have strong organizational skills, a collaborative mindset, and a passion for building community. By cultivating relationships across member groups and external partners, the Coordinator plays a key role in fostering a welcoming environment and developing a pipeline of emerging talent in radiology.

What you'll do:

1. Support strategies for outreach and pipeline initiatives.
2. Design and coordinate impactful programs to engage members, strengthen professional pathways, and support the advancement of a representative and inclusive membership base.
3. Manage multiple projects concurrently, ensuring effective planning, execution, and monitoring of timelines and deliverables.
4. Collaborate with stakeholders to ensure seamless execution and achievement of program objectives.
5. Work towards building partnerships and enhance the impact of equity and inclusion of ACR's member pipeline programs.
6. Collaborate with departmental teams to integrate program goals with broader organizational strategies.

Qualified candidates will possess:

1. 12+ years of relevant experience required.
2. 4-year degree preferred.
3. Strong analytical and organizational skills and attention to detail required.
4. Excellent communication (speaking, writing, editing) and customer service skills.
5. Experience with Microsoft Office Suite, Smart Sheet or similar platforms required.
6. Experience with Personify, Abila and/or SalesForce Association management system is highly desirable.
7. Strong project management skills, with the ability to manage multiple projects and deadlines.
8. Aptitude for working under pressure; managing multiple tasks simultaneously is required.
9. A knack for working with and relating to different personalities at all business levels.

This position will work on a Remote basis. We seek a candidate located in the Eastern time zone so that they will be able to maintain our standard operating hours. Remote workers must be self-motivated, possess excellent time management, and be highly organized. Reliable internet connection is a must!

ACR's goal is to pay competitively and equitably. It is typical for individuals to be hired in the entry to middle of the range for their role, and compensation decisions depend on each case's circumstances. Full-time employees work a 37.5 hour work week, for a total of 1950 hours annually, furthering our commitment to a healthy work-life balance. The estimated hourly compensation range for this position is $29.00 - $38.00.

If you would like to put your experience to great use in a professional team-oriented environment, please apply online. To learn more about ACR's rewarding employee experience, culture, and benefits, visit: https://www.acr.org/Jobs

ACR offers a rewarding employee experience: innovative culture, professional growth potential, competitive compensation and an exceptional benefits package, including a defined contribution pension plan, 403(b); generous paid time off package; insurance plans with the leading providers; flexible spending; tuition reimbursement; training opportunities; and wellness reimbursement.