Financial Aid/Scholarship Specialist, University Enrollment Services

Indiana University; Indianapolis (IN); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

Health savings account

Flexible spending accounts

Life insurance

Retirement plan

Tuition subsidy for IU courses

10 paid holidays + winter break

Paid time off

Employee assistance program

Descripción de la vacante

Indiana University seeks a qualified professional to manage financial aid communications, eligibility determinations, and scholarship processing. You will work with campus partners to ensure compliance with federal, state, and institutional guidelines while maintaining accurate student records.

Strong communication and data handling skills are essential. The role supports outreach, reporting, and audits, and may involve supervising student staff.

Formación

• Bachelor's degree in business, public policy, or related field.
• 2 years in student services, higher education student affairs, business, or related field.
• Experience working with complex data and/or records services in a team environment.
• Proficient written and verbal communication; high degree of professionalism.

Responsabilidades

• Serves as point of contact for students and families about financial aid and scholarships.
• Oversees financial aid and scholarship activities, including outreach, reporting and monitoring; maintains student records.
• Prepares and presents information on federal financial aid, scholarships, employment and grants.
• Evaluates unusual documentation and adjusts costs or dependency status as needed.
• Analyzes reports to verify eligibility and notifies students of changes in awards.

Conocimientos

Written & verbal communication

Professionalism

Time management

Quality focus

Flexibility

Knowledge in area of specialty

Organizational skills

Customer service

Confidential information handling

Judgment & diplomacy

Risk/compliance awareness

Data interpretation

Educación

Bachelor's degree in business, public policy, or related field

Experience with complex data (preferred)

Descripción del empleo

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)Department Information University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Job Summary

Department Specific Responsibilities

• Establishes Student and Family Communications regarding financial aid/scholarships.
• Determines eligibility criteria for aid under new federal guidelines.
• Validates campus programs for eligibility based on criteria.
• Implements new reports and audits for versification within the student information system.
• Establishes standards of implementation and appropriate awards for aid.
• Works with all IU campuses to ensure consistency in adherence to new guidelines.

General Responsibilities

• Serves as point of contact for students and associated individuals about financial aid and/or scholarship information and processes.
• Oversees financial aid and/or scholarship activities such as outreach, reporting, and monitoring; updates and maintains student records.
• Prepares and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by adjusting or revising costs, contribution, need, or dependency status as exceptions to the prescribed process.
• Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid/scholarships under federal, state, and institutional guidelines; notifies students of changes in eligibility of awards and suggests corrective action to restore award eligibility.
• May hire, train, and supervise student employees.
• May provide guidance to other financial aid/scholarship specialists; may make process recommendations for improved operational efficiency.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

Required: Bachelor's degree in business, public policy, or related field.

Work Experience

Required: 2 years in student services, higher education student affairs, business, or related field.

Preferred

Experience working with complex data and/or records services in a team environment.

Skills

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Friendly and service-oriented.
• Demonstrates customer service skills.
• Demonstrates ability to maintain confidential information.
• Experience in a regulated environment.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This position may be based on the Indianapolis or Bloomington campus.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

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