Financial Aid/Scholarship Coordinator, University Enrollment Services

Indiana University Bloomington; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Indiana University Bloomington's University Enrollment Services seeks a detail-oriented specialist to support admissions and financial aid operations, ensuring accurate awards and compliant processing. You will handle inquiries, monitor Title IV programs, and maintain records with a focus on service quality across campus partners.

Ideal candidates have strong communication, data analysis, and organizational skills, with four years of relevant experience and a high school diploma.

Qualifications

• 4 years in customer service, office experience, or related field.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.
• Demonstrates time management and priority setting skills.
• Strong basic math skills.

Responsibilities

• Validates enrollment requirements.
• Monitors certification and confirmation of Title IV aid programs.
• Ensures the accuracy of financial awards.
• Maintains and updates financial aid programs and audits.
• Oversees return of Title IV Funds (R2T4).
• Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
• Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
• Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifies situational anomalies the require analysis and/or escalation.
• May provide guidance to other financial aid/ scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate.
• May make process recommendations to manager for improved operational efficiency.

Skills

Proficient communication

Time management

Analytical skills

Building customer relationships

Problem solving

Attention to detail

Professionalism

Flexibility

Regulatory interpretation

Basic math

Education

High school diploma or equivalent

Job description

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA) University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Department-Specific Responsibilities

• Validates enrollment requirements.
• Monitors certification and confirmation of Title IV aid programs.
• Ensures the accuracy of financial awards.
• Maintains and updates financial aid programs and audits.
• Oversees return of Title IV Funds (R2T4).

General Responsibilities

• Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
• Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
• Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifies situational anomalies the require analysis and/or escalation.
• May provide guidance to other financial aid/ scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate.
• May make process recommendations to manager for improved operational efficiency.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 4 years in customer service, office experience, or related field.

Preferred

• Experience working with complex data and/or records services in a team environment.

Skills

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates analytical skills.
• Demonstrates problem solving skills.
• Strong basic math skills.
• Ability to interpret federal, states, and institutional rules and regulations and required procedures associated with compliance.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

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Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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