Financial Aid/Scholarship Specialist, University Enrollment Services

Indiana University Bloomington; Bloomington (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition subsidy

Paid holidays

Retirement plan

Job summary

Indiana University Bloomington's University Enrollment Services seeks a Financial Aid Specialist to support admissions and scholarship operations. You will manage communications on aid, maintain student records, and present information on federal aid and scholarships at campus events.

The role may involve supervising student workers and proposing process improvements. The ideal candidate has a bachelor's degree and at least two years in student services or related fields, with strong

Qualifications

• Bachelor's degree required in business, public policy, or related field.
• 2 years in student services, higher education, business, or related field.
• Experience with complex data and records in a team environment preferred.

Responsibilities

• Serve as point of contact for students regarding financial aid and scholarships.
• Oversee outreach, reporting, and monitoring of aid/scholarship activities; update student records.
• Prepare and present information on federal aid, scholarships, employment and grants to campus groups.
• Evaluate unusual documentation and adjust costs/need/eligibility as exceptions.
• Analyze system reports to verify eligibility and notify students of changes.
• May hire, train, and supervise student employees.
• Provide guidance to other financial aid specialists; suggest process improvements.

Skills

Communication

Professionalism

Time management

Quality mindset

Flexibility

Confidentiality

Customer service

Regulatory understanding

Judgment and diplomacy

Organizational skills

Education

Bachelor's degree in business/public policy/related field

Job description

University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Department Specific Responsibilities

• Establishes Student and Family Communications regarding financial aid/scholarships.
• Determines eligibility criteria for aid under new federal guidelines.
• Validates campus programs for eligibility based on criteria.
• Implements new reports and audits for versification within the student information system.
• Establishes standards of implementation and appropriate awards for aid.
• Works with all IU campuses to ensure consistency in adherence to new guidelines.

General Responsibilities

• Serves as point of contact for students and associated individuals about financial aid and/or scholarship information and processes.
• Oversees financial aid and/or scholarship activities such as outreach, reporting, and monitoring; updates and maintains student records.
• Prepares and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by adjusting or revising costs, contribution, need, or dependency status as exceptions to the prescribed process.
• Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid/scholarships under federal, state, and institutional guidelines; notifies students of changes in eligibility of awards and suggests corrective action to restore award eligibility.
• May hire, train, and supervise student employees.
• May provide guidance to other financial aid/scholarship specialists; may make process recommendations for improved operational efficiency.

EDUCATION

Required

• Bachelor's degree in business, public policy, or related field.

WORK EXPERIENCE

Required

• 2 years in student services, higher education student affairs, business, or related field.

Preferred

• Experience working with complex data and/or records services in a team environment.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Friendly and service-oriented.
• Demonstrates customer service skills.
• Demonstrates ability to maintain confidential information.
• Experience in a regulated environment.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position may be based on the Indianapolis or Bloomington campus.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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