Scholarships & Financial Aid Coordinator

Indiana University Bloomington; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Indiana University Bloomington's University Enrollment Services seeks a detail-oriented specialist to support admissions and financial aid operations, ensuring accurate awards and compliant processing. You will handle inquiries, monitor Title IV programs, and maintain records with a focus on service quality across campus partners.

Ideal candidates have strong communication, data analysis, and organizational skills, with four years of relevant experience and a high school diploma.

Qualifications

• 4 years in customer service, office experience, or related field.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.
• Demonstrates time management and priority setting skills.
• Strong basic math skills.

Responsibilities

• Validates enrollment requirements.
• Monitors certification and confirmation of Title IV aid programs.
• Ensures the accuracy of financial awards.
• Maintains and updates financial aid programs and audits.
• Oversees return of Title IV Funds (R2T4).
• Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
• Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
• Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifies situational anomalies the require analysis and/or escalation.
• May provide guidance to other financial aid/ scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate.
• May make process recommendations to manager for improved operational efficiency.

Skills

Proficient communication

Time management

Analytical skills

Building customer relationships

Problem solving

Attention to detail

Professionalism

Flexibility

Regulatory interpretation

Basic math

Education

High school diploma or equivalent

Job description

Indiana University Bloomington's University Enrollment Services seeks a detail-oriented specialist to support admissions and financial aid operations, ensuring accurate awards and compliant processing. You will handle inquiries, monitor Title IV programs, and maintain records with a focus on service quality across campus partners.

Ideal candidates have strong communication, data analysis, and organizational skills, with four years of relevant experience and a high school diploma.