Financial Aid/Scholarship Coordinator, University Enrollment Services

The Chronicle Of Higher Education, Inc.; Bloomington (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Indiana University is seeking a detail-oriented Financial Aid & Scholarships Coordinator within University Enrollment Services at IU Bloomington. You will process applications, monitor awards, and ensure compliance with federal and state regulations while supporting student enrollment and retention goals.

The role requires strong communication, data handling, and problem-solving skills, plus the ability to work in a fast-paced environment and collaborate with campus partners to deliver accurate

Qualifications

• High school diploma or equivalent (HSED or GED).
• 4 years in customer service, office experience, or related field.
• Experience with complex data and/or records services in a team environment (preferred).

Responsibilities

• Process and monitor files for applications and awards; ensure accuracy and completeness; comply with regulations.
• Respond to email, phone, and in-person inquiries; notify applicants of final decision.
• Monitor financial aid and scholarship accounts; ensure compliance with scholarship requirements.
• Provide administrative support to department staff including word processing and scheduling.
• Develops and updates written materials on policies and procedures for financial aid and scholarships.
• Compile and analyzes data; prepare reports; conduct audits and identify anomalies.
• May guide other coordinators; handle complex or escalated issues with manager.
• May make process recommendations to improve operational efficiency.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Flexibility

Attention to detail

Initiative

Customer relationship

Analytical skills

Problem solving

Math basics

Regulatory interpretation

Education

High school diploma or equivalent

Job description

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

Department Information

University Enrollment Services (UES) supports the academic andstudent services missions of Indiana University by developing,coordinating, and managing university-wide shared services in theareas of admissions and transfer operations, financial aid, studentrecords and data management, and military and veteran affairs. UESworks closely with campus-based partners to enhance customerservice; implement best practices; drive student-related technologydevelopment; comply with federal, state, and institutionalguidelines; and support their overall enrollment and retentiongoals. This team uses data to identify new opportunities and toprioritize work, which drives innovation and creates efficiencyacross the University.

Job Summary

Department-Specific Responsibilities

• Validates enrollment requirements.
• Monitors certification and confirmation of Title IV aidprograms.
• Ensures the accuracy of financial awards.
• Maintains and updates financial aid programs and audits.
• Oversees return of Title IV Funds (R2T4).

General Responsibilities

• Processes and monitors files for applications and awards;updates as necessary for accuracy and completeness; ensurescompliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries fromapplicants regarding status of application; notifies applicant offinal decision.
• Monitors financial aid and/or scholarship accounts on acontinuing basis; ensures compliance with scholarshiprequirements.
• Provides administrative and clerical support to departmentstaff including word processing and scheduling.
• Develops and updates written informational materials regardingthe policies and procedures involving in applying for financial aidand/or scholarships.
• Compiles and analyzes data and prepares various reports.Designates and completes audits on a regular basis. Identifiessituational anomalies the require analysis and/or escalation.
• May provide guidance to other financial aid/ scholarshipcoordinators; takes on complex or escalated customer issues,referring to manager as appropriate.
• May make process recommendations to manager for improvedoperational efficiency.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 4 years in customer service, office experience, or relatedfield.

Preferred

• Experience working with complex data and/or records services ina team environment.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamicenvironment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates analytical skills.
• Demonstrates problem solving skills.
• Strong basic math skills.
• Ability to interpret federal, states, and institutional rulesand regulations and required procedures associated withcompliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Financial Aid & Scholarships

Click here to learn more about Indiana University'sJob Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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