Financial Aid Programs Lead

Quinnipiac University; Hamden (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

Quinnipiac University in Mount Carmel – Hamden, CT seeks an Assistant Director of Financial Aid to oversee counseling, needs analysis, packaging and processing for undergraduates. The role requires deep knowledge of federal, state, and institutional regulations and a commitment to exceptional student service.

You will administer aid programs, guide families through eligibility and financing options, perform professional judgment reviews, and collaborate across campus to ensure accurate awarding

Qualifications

• Bachelor's degree required.
• Experience 2–3 years preferred.
• Strong knowledge of federal/state aid programs and regulations.
• Proficiency with Colleague or similar financial aid systems preferred.
• Excellent communication and customer service skills.
• Ability to multi-task and work independently on a busy schedule.

Responsibilities

• Maintain knowledge of current federal/state student aid regulations and policies.
• Counsel students, parents, and stakeholders regarding eligibility, awards, and financing options.
• Review applications and determine eligibility for aid programs.
• Perform needs analysis, packaging, verification, and professional judgments.
• Utilize financial aid systems to process records and ensure data integrity.
• Administer and reconcile designated aid programs (e.g., FWS, Pell, Direct Loans).
• Process special circumstance requests (residency appeals, cost of attendance adjustments).
• Collaborate with colleagues across the university to support student success.

Skills

Customer service

Communication

Multi-tasking

Independent work

Team collaboration

Diversity sensitivity

Time management

Problem solving

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Colleague ERP

Microsoft Office

Job description

Quinnipiac University in Mount Carmel – Hamden, CT seeks an Assistant Director of Financial Aid to oversee counseling, needs analysis, packaging and processing for undergraduates. The role requires deep knowledge of federal, state, and institutional regulations and a commitment to exceptional student service.

You will administer aid programs, guide families through eligibility and financing options, perform professional judgment reviews, and collaborate across campus to ensure accurate awarding