Assistant Director of Financial Aid

Quinnipiac University; Hamden (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

Quinnipiac University in Mount Carmel – Hamden, CT seeks an Assistant Director of Financial Aid to oversee counseling, needs analysis, packaging and processing for undergraduates. The role requires deep knowledge of federal, state, and institutional regulations and a commitment to exceptional student service.

You will administer aid programs, guide families through eligibility and financing options, perform professional judgment reviews, and collaborate across campus to ensure accurate awarding

Qualifications

• Bachelor's degree required.
• Experience 2–3 years preferred.
• Strong knowledge of federal/state aid programs and regulations.
• Proficiency with Colleague or similar financial aid systems preferred.
• Excellent communication and customer service skills.
• Ability to multi-task and work independently on a busy schedule.

Responsibilities

• Maintain knowledge of current federal/state student aid regulations and policies.
• Counsel students, parents, and stakeholders regarding eligibility, awards, and financing options.
• Review applications and determine eligibility for aid programs.
• Perform needs analysis, packaging, verification, and professional judgments.
• Utilize financial aid systems to process records and ensure data integrity.
• Administer and reconcile designated aid programs (e.g., FWS, Pell, Direct Loans).
• Process special circumstance requests (residency appeals, cost of attendance adjustments).
• Collaborate with colleagues across the university to support student success.

Skills

Customer service

Communication

Multi-tasking

Independent work

Team collaboration

Diversity sensitivity

Time management

Problem solving

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Colleague ERP

Microsoft Office

Job description

Job no: 497153
Work type: Full-time
Campus: Mount Carmel - Hamden, CT
Categories: Staff

Overview

Quinnipiac University invites applications for an Assistant Director of Financial Aid to have responsibility for counseling, needs analysis, packaging and processing for their respective portion of the undergraduate population.

In this position you will administer financial aid programs in accordance with federal, state, and institutional regulations, including needs analysis, verification, professional judgment reviews, awarding, packaging and processing. The successful candidate must possess strong knowledge of financial aid regulations, excellent customer service and communication skills, and the ability to effectively manage multiple priorities in a fast‑paced environment.

Special Instructions to Applicants

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

We offer a comprehensive benefits package for full‑time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is considering only those applicants who have valid authorization to work in the United States. Quinnipiac University does not sponsor employment‑based visas for this position.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.

Responsibilities

• Maintain comprehensive knowledge of current federal and state student aid regulations, compliance requirements, and institutional policies affecting student aid programs
• Counsel students, parents and other stakeholders through in‑person, phone, and on virtual Zoom meetings regarding financial aid eligibility, application procedures, awards processes, financing options, and related university policies
• Review financial aid applications and determine student eligibility for federal, state, institutional, and private financial assistance programs in accordance with established regulations and guidelines
• Perform needs analysis, award packaging, verification, professional judgment reviews, and financial aid processing for an assigned population of undergraduate students
• Utilize financial aid management systems and related technology to process student records, maintain data integrity, and support efficient service delivery
• Administer and reconcile at least one designated financial aid program, including but not limited to Federal Work‑Study, Federal Pell Grant, Federal Direct Loans, Satisfactory Academic Progress (SAP), Connecticut state grants, athletic scholarships, institutional endowed scholarships, and private education loans
• Process and evaluate special circumstance requests, including residency appeals, cost of attendance adjustment, dependency overrides, and other professional judgment determinations
• Collaborate with colleagues across the university to support student success and provide exceptional customer service to all constituents
• Serve as a resource for developing and maintaining departmental procedures, ensuring consistency with regulatory requirements and best practices
• Represent the Office of Financial Aid at University events, including Open Houses, Admitted Student Programs, and other outreach initiatives
• Perform other duties as assigned. Evening and weekend hours as required

Education Requirements

• Bachelor's degree required
• Experience may substitute for some of the above education requirements

Qualifications

• Minimum 2‑3 years of experience
• An aptitude for using electronic systems along with excellent customer service skills is essential
• Ability to multi‑task
• Experience with Colleague preferred
• Demonstrated ability to exhibit sensitivity while working with a diverse group of students and parents during difficult and at times emotional financial discussion
• Knowledge of federal and state aid programs and regulations
• Strong verbal and written communication skills
• Demonstrated ability to work independently and proactively as a member of a team
• High level of personal responsibility along with a positive and cooperative attitude
• Demonstrated ability to manage multiple tasks and handle time sensitive competing priorities
• Ability to quickly identify and respond to wide‑ranging topics, including taking steps to resolve problems effectively
• Proficiency in Microsoft Office Word, Excel, Power Point, Outlook
• Occasional evening and weekend work is required
• Prove ability to collaborate effectively with individuals from varied backgrounds

Note to Faculty/Staff Applicants Only

If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate’s current or former manager before making an offer of employment. If the candidate's current or most‑recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:

Advertised: July 13, 2026 Eastern Daylight Time

Applications close: Open until filled