Financial Aid Officer-MMC

Ancora Education; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Ancora Education seeks a Financial Aid Officer to advise students on Title IV funds and eligibility, ensuring timely, compliant packaging of aid. You will collaborate with the Campus President to improve the Financial Aid Department and support admissions in obtaining required documentation.

The role requires handling FAFSA questions, loan counseling, and verification, with a focus on accuracy and confidentiality.

Qualifications

• High School Diploma or GED required; DoE-recognized accreditation.

Responsibilities

• Advise students on Title IV funds and costs associated with enrollment.
• Assist with FAFSA questions and Direct Loan counseling.
• Complete verification on applications selected by the Department of Education.
• Resolve conflicting information in student files.
• Conduct financial aid estimates for prospective students.
• Submit files for Campus Compliance review with low error rate.
• Coordinate with Admissions to obtain required documentation for packaging.
• Ensure files are uploaded into CampusVue.
• Provide updates to the Campus President on missing paperwork for Title IV funding.
• Explain IPP options during packaging and track IPP progress where appropriate.
• Perform other duties as assigned.

Skills

Multitasking

Verbal communication

Written communication

Confidentiality

Customer service

Education

High School Diploma

Associate’s degree or higher

Tools

CampusVue

Job description

Job Summary

The Financial Aid Officer (FAO) advises prospective and current students regarding financial aid options, including the availability of Title IV Programs. In this process, the FAO ensures that the customer has access to all relevant information, guidelines, and eligibility requirements, and supports the customer in applying for available financial aid. The FAO, working within company processes, ensures that students are packaged on time and within compliance standards. The FAO will work directly with the Campus President to develop improvements to the overall quality and environment of the Financial Aid Department.

The Financial Aid Officer (FAO) advises prospective and current students regarding financial aid options, including the availability of Title IV Programs. In this process, the FAO ensures that the customer has access to all relevant information, guidelines, and eligibility requirements, and supports the customer in applying for available financial aid. The FAO, working within company processes, ensures that students are packaged on time and within compliance standards. The FAO will work directly with the Campus President to develop improvements to the overall quality and environment of the Financial Aid Department.

Key Responsibilities

• Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.
• Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling
• Complete verification on all applications selected by the Department of Education
• Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file
• Conduct financial aid estimates for students who are interested in enrollment
• Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate
• Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging
• Ensure files are uploaded into the CampusVue operating system
• Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding
• Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.
• Effectively use and track activities in CampusVue
• Other duties as assigned

Experience And Education Required

• High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of experience in a customer service-related field
• Ability to multitask while maintaining organization
• Excellent verbal and written communication skills
• Demonstrated ability to maintain confidentiality
• Must not be in default on any federal student loan

Experience and Education Preferred

• Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of prior experience in Financial Aid
• Experience with CampusVue

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.