Financial Aid Officer III (One Stop)

Florida International University; Miami (FL); On-site; USD 60,000 - 62,000; Full time

Job summary

Florida International University is seeking a Financial Aid Liaison to serve as the primary escalation point for the Onestop Office. You will interpret Title IV regulations and provide high-level counseling to students and families on financial aid and enrollment service inquiries.

You will train staff on policies, handle complex program processing when needed, and work with Onestop to resolve escalated cases while ensuring compliance with federal/state rules and NCAA regulations.

Qualifications

• Bachelor's degree and four (4) years of financial aid or related experience or a Master's degree and two (2) years of financial aid or related experience.
• Ability to obtain NSLDS access and comply with related requirements within 60 days of employment.
• Must adhere to federal, state, institutional, and NCAA rules and regulations.

Responsibilities

• Provides high level counseling to students and families on financial aid and enrollment services.
• Resolves complex financial aid issues as the primary escalation point for the Onestop Office.
• Trains university staff on financial aid policies and procedures.
• Delivers responsive customer service via telephone, email, in-person, and live chat.
• Assists with recruitment and orientation activities to present financial aid information to prospective students and parents.
• Interprets and communicates Title IV regulations to administrators, faculty, staff and students.

Skills

Advanced SIS proficiency

Analytical problem solving

Education

Bachelor's degree + 4 years financial aid experience

Master's degree + 2 years financial aid experience

Tools

Student Information Systems (SIS)

Job description

Job Summary

Serves as the Financial Aid Liaison and primary escalation point for the Onestop Office resolving complex financial aid issues. Interprets Title IV regulations, provides high level counseling to students and families with questions regarding financial aid and enrollment service inquiries through timely customer services via telephone, emails, and in-person. Trains university staff on financial aid policies and procedures.

Analyzes applicants and their family's personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns.

• Delivers timely customer service to constituents and support units. Provides customer service support via telephone, email, in-person, and via live chat to execute efficient, expedient, and quality solutions.
• Assists Financial Aid Office with complex program processing when not resolving Onestop escalated cases.
• Contributes to the development and delivery of strategic departmental goals and objectives.
• Assists with recruitment. Facilitates university orientation and high school outreach to present financial aid information to prospective students and parents.
• Interprets and effectively communicates federal, state, and institutional regulations specific to Title IV funds for administrators, faculty, staff, and students.
• Develops and delivers comprehensive financial aid training programs for university staff and administrators.
• Works directly with the Onestop Office to investigate and resolve complex student financial aid issues, overriding systems or applying professional judgment where regulatory exceptions allow.
• Maintains strict adherence to all federal, state institutional, and NCAA rules and regulations governing financial aid and student eligibility.
• Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and four (4) years of financial aid or related experience or a Master's degree and two (2) years of financial aid or related experience.

Departmental Requirements

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access, which requires no default on federal financial aid, within 60 days of employment.

Must adhere to federal, state, institutional, and NCAA rules and regulations.

Desired Qualifications

• Advance proficiency with Student Information Systems and federal databases.
• Proven ability to research and analyze complex problems related to student financial aid administrative rules and policies.

Advertised Salary

$60,000 - $62,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Expanded Background Check

Other Information

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Ability to travel locally

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affi­‎ All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.