Financial Aid Officer II

Florida International University; Miami (FL); On-site; USD 48,000 - 50,000; Full time

Job summary

Florida International University in Miami is seeking a Financial Aid Officer II to administer and lead several financial aid programs on a cyclical basis, assisting prospective and current students with inquiries via phone, email, in person, and live chat.

You will counsel students, analyze eligibility, and ensure compliance while coordinating with orientation and outreach events, workshops, and recruitment sessions.

Qualifications

• Bachelor's degree with 2 years of experience or Master's with 1 year.
• Experience advising students on financial aid matters.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Administers and leads financial aid programs as needed.
• Counsels prospective and current students on procedures and eligibility.
• Represents the office at orientations and outreach events.
• Ensures compliance with federal, state, and institutional rules.

Skills

Customer service

Counseling

Financial aid knowledge

Communication

Student advising

Education

Bachelor's degree

Master's degree

Tools

MS Office

Job description

Job Summary

The Financial Aid Officer II administers and serves as functional lead for administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). This position is responsible for assisting prospective and current students with questions regarding financial aid and enrollment services inquiries through timely customer service via telephone, emails and in-person and via live chat.

• Administers and serves as functional lead for administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Federal Programs: Pell, SEOG, FWS, Loans, Verification, R2T4, Dependency Overrides, Concurrent Enrollments, Consortiums, Cash Management, Waivers. State Programs: FSAG, Bright Futures, State Scholarships. Institutional Programs: National Student Exchange, Institutional Grants, Institutional Scholarships, Athletic Aid, Contracts and Grants, private loans, private scholarships, private programs.
• Acts as a change agent in all matters regarding the improvement and efficiency of projects. Researches and analyzes complex problems and recommends and implements appropriate solutions.
• Assures staff is trained to support the administration of aforementioned programs and compliance requirements.
• Provides counseling and advises prospective students, parents, and continuing students regarding financial aid procedures and regulations
• Analyzes applicants and their family’s personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns.
• Represents the financial aid office at orientation, high school outreach, workshops, and financial aid information sessions and recruitment events.
• Performs other related duties are required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and two (2) years of experience; or Master's degree and one (1) year of experience

Departmental Requirements

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access within 60 days of employment.

Desired Qualifications

• Experience collaborating with others in an academic setting.
• Proficiency with Microsoft Office Suite.

Job Details

Location: Modesto A. Maidique Campus (Miami, FL)

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Category: Administrative

Advertised Salary: $48,000-$50,000

Work Schedule: Begin time: 8:30 AM; End time: 5:00 PM

Pre-Employment Requirements

• Expanded Background Check

Other Information

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Ability to travel locally