Financial Aid Officer

Kaplan; Tallahassee (FL); Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Remote work

Comprehensive Retirement Package

Tuition assistance program

Comprehensive health benefits

Generous Paid Time Off

Job summary

Kaplan is seeking a Financial Aid Officer to evaluate aid eligibility for students across their academic careers with emphasis on regulatory compliance. You will manage Title IV verification, disbursement scheduling, and complex aid problems while coordinating with teams to ensure accurate funding decisions.

This role offers remote work nationwide and a comprehensive benefits package, including retirement, tuition assistance, health benefits, and generous paid time off.

Qualifications

• 1+ year of related experience.
• Detail oriented.
• Flexibility.
• Remain focused when performing repetitive tasks.
• Bachelor's degree preferred.

Responsibilities

• Determine eligibility and award aid following guidelines for all fund sources (grants, loans, tuition assistance, military, etc.).
• Assess and approve documentation for Title IV Verification, C Code, and related requirements.
• Calculate and schedule excess funding returns to students, lenders, or other sources.
• Complete drop evaluations, including Return to Title IV, for students who cease attending.
• Coordinate with team members and other departments as needed to maintain performance standards.

Skills

Detail oriented

Flexibility

Attention to repetitive tasks

Education

Bachelor's degree

Tools

CampusNexus software

Title IV policy knowledge

State and federal funding program knowledge

Job description

Financial Aid Officer

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Financial Aid Officer (FAO)

is responsible for evaluating aid eligibility for students throughout their academic career. With a focus on regulatory and policy compliance, the FAO is tasked with performing specific processing functions.

Work Schedule

Mon – Fri, 8-hour shifts between 7:00 AM and 6:00 PM ET

Start Date

January 11, 2027

Primary Responsibilities

Determine eligibility and accurately award aid following established guidelines for all fund sources including grants, loans, tuition assistance, military sources, etc. Accurately assess and approve documentation related to Title IV Verification, C Code, and other requirements. Calculate and schedule excess funding to be returned to a student, lender, or other source. Complete drop evaluations, including the Return to Title IV calculation, for students that cease attending. Manage complex financial aid issues and troubleshoot potential problems. Review and adjust accounts as needed. Coordinate with team members, leaders, and other departments as needed. Maintain minimum job performance standards, including quality, production, cohort management, etc. Other duties as assigned. The above responsibilities may be shared among multiple team members or an assigned responsibility may be unique to a Financial Aid Officer.

Minimum job requirements

1+ year of related experience. Detail oriented. Flexibility. Remain focused when performing repetitive tasks.

Preferred Requirements

Bachelors degree. CampusNexus software knowledge. Title IV policy knowledge. State and federal funding program knowledge.

Beyond base salary, our comprehensive total rewards package includes:

- Remote work

provides a flexible work/life balance

- Comprehensive Retirement Package

automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

- Our Gift of Knowledge Program

provides tuition assistance and substantial discounts for our employees and close family members

- Comprehensive health benefits

new hire eligibility starts on day 1 of employment

- Generous Paid Time Off

includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy

here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

Salary Grade A

$31,200 to $45,000. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

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Location

Remote/Nationwide, USA

Additional LocationsEmployee TypeEmployee

Job Functional AreaStudent Financial Services

Business Unit00091 Kaplan Higher ED

Diversity & Inclusion Statement

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.