Financial Aid Officer

Kaplan; United States; Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Remote work

Retirement plan

Tuition assistance

Health benefits

Paid time off

Volunteer day

Job summary

Kaplan is seeking a Financial Aid Officer to determine, award, and manage financial aid for a diverse student population. The role supports Title IV processes, verifies documentation, and ensures accurate disbursement while coordinating with cross-functional teams.

Start date January 11, 2027, with remote/hybrid options in the United States. We offer a comprehensive benefits package and a competitive compensation structure within Kaplan’s three salary grades.

Qualifications

• 1+ year of related experience required.
• Detail oriented with accuracy in processing.
• Flexibility to handle multiple tasks and deadlines.
• Ability to maintain focus when performing repetitive tasks.

Responsibilities

• Determine eligibility and award aid following guidelines for all fund sources.
• Assess and approve Title IV Verification, C Code, and related documentation.
• Calculate and schedule excess funding to be returned to students, lenders, or other sources.
• Complete drop evaluations including Return to Title IV calculations for students who cease attending.
• Manage complex financial aid issues and troubleshoot problems.
• Review and adjust accounts as needed.
• Coordinate with team members, leaders, and other departments as needed.
• Maintain minimum job performance standards (quality, production, cohort management).
• Perform other duties as assigned

Skills

1+ year of related experience

Detail oriented

Flexibility

Remain focused under repetition

Education

Bachelor's degree

Tools

CampusNexus

Title IV policy knowledge

Job description

Financial Aid Officer

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Work Schedule: Mon - Fri, 8-hour shifts between 7:00 AM and 6:00 PM ET

Start Date: January 11, 2027

Primary Responsibilities

• Determine eligibility and accurately award aid following established guidelines for all fund sources including grants, loans, tuition assistance, military sources, etc.
• Accurately assess and approve documentation related to Title IV Verification, C Code, and other requirements.
• Calculate and schedule excess funding to be returned to a student, lender, or other source.
• Complete drop evaluations, including the Return to Title IV calculation, for students that cease attending.
• Manage complex financial aid issues and troubleshoot potential problems.
• Review and adjust accounts as needed.
• Coordinate with team members, leaders, and other departments as needed.
• Maintain minimum job performance standards, including quality, production, cohort management, etc.
• Other duties as assigned

Minimum job requirements

• 1+ year of related experience
• Detail oriented
• Flexibility
• Remain focused when performing repetitive tasks

Preferred Requirements

• Bachelors degree
• CampusNexus software knowledge
• Title IV policy knowledge
• State and federal funding program knowledge

Beyond base salary, our comprehensive total rewards package includes

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive.

You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $45,000. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data.

We are an equal opportunity employer and comply with all applicable federal and state wage laws.

#LI-Remote #LI-SS1

Location Remote/Nationwide, USA

Additional Locations

Employee Type Employee Job Functional Area Student Financial Services Business Unit 00091 Kaplan Higher ED

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC). Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We've been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes).

Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, online enablement, analytics, and marketing.

The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep.

Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India.

California Worker Privacy Statement Questions? Please contact us at [e-mail].