Financial Aid Office Assistant

University of Portland

Portland, Northern (OR, KY)

Hybrid

USD 22,000 - 25,000

Part time

15 hours ago

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Job summary

The University of Portland is seeking a part-time Financial Aid front desk student assistant to support the office with customer service tasks and routine office duties during spring and summer semesters.

The position offers 5–12 hours per week, requires strong communication, confidentiality, basic computer skills (Word, Excel, Outlook), and the ability to lift up to 25 lbs. Training is provided, and evenings or weekend coverage may be needed.

Qualifications

Willing to learn financial aid policies and procedures.
Communicate well, verbally and in writing, with phone and email etiquette.
Maintain confidentiality and professionalism.
Follow directions and pay attention to detail.
Outgoing and positive attitude when interacting with students and families.
Computer experience with internet, email, Word, and Excel.
Able to lift at least 25 lbs.

Responsibilities

Front desk customer service to current and prospective students and families, as well as faculty and staff.
Answer phones and emails while multi-tasking.
Convey messages to financial aid counselors and schedule appointments using Outlook calendars.
Perform routine office duties such as sorting mail, data entry, filing, and mailings.
Data entry and retrieval; scan documents to digital formats.
Work independently and remain on task with minimal supervision.
Other relevant duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Outlook calendar

Data entry

Confidentiality

Teamwork

Education

High school diploma or equivalent

Enrolled student (preferred)

Tools

Outlook

Microsoft Excel

Microsoft Word

Database entry systems

Job description

Terms and Hours Spring and summer semesters; approx. 5-12 hrs/wk

Job Category

Job Category Student Employment

Hourly Wage

Hourly Wage Portland Metro Minimum Wage ($16.80)

Job Summary

This position assists the Financial Aid front office with various customer service and office tasks. This position ranges from 5-12 hours/week during school semesters, depending on class schedule.

Core Duties

Front desk customer service to current and prospective students and their families, as well as faculty and staff
Multi-task while answering phones and emails
Accurately convey messages to financial aid counselors and schedule appointments as needed using Outlook calendars
Perform routine office duties when asked, such as sorting mail, data entry, filing, compiling mailings, cleaning and organizing workspaces
Database entry and retrieval
Scan paper documents to digital documents using software applications
Work independently, remaining on task with minimal supervision
Other relevant duties as assigned

Minimum Qualifications

Willing to learn financial aid policies and procedures
Communicate well, verbally and in writing, with special attention to phone and email etiquette
Maintain a high level of confidentiality and professionalism
Able to follow directions and pay close attention to detail
Outgoing and positive attitude while talking with students and parents in a professional manner
Computer experience with internet, email, Word, and Excel
Must be able to lift at least 25 lbs.
Commit to 5+ hours per week for spring 27’ semester
Availability to work summer shifts

Preferred Qualifications