Financial Aid Analyst

NC Community Colleges; Shelby, Northern (NC, KY); Hybrid; USD 41,000 - 61,000; Full time

Benefits offered by this job

Full benefits

Job summary

NC Community Colleges seeks a Financial Aid Specialist to manage the financial aid process, counsel students, and ensure compliance with federal, state, and institutional guidelines. The role supports staff and the public, handling eligibility, awards, verifications, and program administration.

The position reports to the Director of Finacial Aid and Veterans, is 12-month permanent full-time, and includes full benefits. Typical hours are 8 to 4, Monday through Friday.

Qualifications

• Bachelor’s degree from a regionally accredited institution is required.
• Ability to work evenings and weekends with advanced notice.
• Ability to lead in anticipating and responding to change.
• Excellent oral and written communication skills.

Responsibilities

• Counsel students with the financial aid process and advise regarding programs and services.
• Maintain accurate and confidential financial records in compliance with laws and institutional requirements.
• Assist in evaluating satisfactory academic progress and notifying students each semester.
• Assist in the verification process and gather information and documentation from students and parents.
• Assist with processing financial aid records and eligibility items.
• Assist in final determinations regarding Special Circumstances.
• Assist with administering the State childcare program.
• Assist with administering the Federal Work-Study program; track funds and report to the Director.
• Assist in award notification preparation and completion.
• Coordinate State grants including certifications and budget monitoring.
• Perform enrollment verifications for Financial Aid students.
• Complete Identity/High School verifications for DOE.
• Assist with registration, graduation and other College duties.
• Participate in professional development opportunities and in Student Affairs planning.
• Contribute to a respectful workplace and collaborative committees.

Skills

Evening/weekend availability

Lead in changing environments

Team collaboration

Productivity software

General computer skills

Strong communication

Customer service

Organizational leadership

Mission of community college

Flexibility

Multi-tasking

Education

Bachelor’s degree

Tools

Word processors

Spreadsheets

Email

Job description

Based on experience. Starting salary range $40,668- $61,002

Full Benefits Permanent

Job Reports To

Director of Finacial Aid and Veterans

Application Period

Opens: 10/09/2026

Closes: 10/30/2026

Target Start Date

12/01/2026

Expected Work Hours

40 hours per week, 8 to 4 pm, Monday through Friday

Employment Type

12 month Permanent Full-time

Minimum Qualifications

• Bachelor’s degree from a regionally accredited institution.

Skills and Abilities

• Ability to work or meet in the evenings and/or on weekends, with advanced notice.
• Ability to provide leadership in anticipating and responding to change.
• Ability to work effectively and collegially with others.
• Ability to use productivity software, including a general knowledge of word processors and spreadsheets, the ability to send and receive email, and to complete and submit electronic forms.
• Employees are expected to perform essential computer skills (log on/off a computer, manage and organize files, print/scan forms using a copier, maintain and recall secure passwords and change password(s) routinely per College procedures).
• Excellent oral and written communication skills.
• Provide exceptional customer services with people internal and external to the institution.
• Effectiveness in the following College organizational competencies:
  • Translating College purpose, values, and vision into organizational action
  • Collaborating and facilitating
  • Creating and innovating
  • Anticipating and responding to change
  • Providing vision and leadership
• Familiarity with and appreciation for the mission of a comprehensive community college.
• Flexible and adapts to change.
• Ability to multi-task with multiple departments and activities of others.

Preferred Qualifications

• A minimum of 3 years of pre-qualifying experience.

Position Description

Job Description

Perform a variety of technical and administrative support tasks in the maintenance and management of the financial aid process and for providing technical assistance and information to students, staff, and the public. Determine eligibility and award financial aid to students in accordance with federal, state, and institutional guidelines, policies, rules and regulations.

• Counsel students with the financial aid application process and advise students regarding available programs and services
• Assist with the maintenance of accurate and confidential financial records on students in compliance with federal, state, and institutional requirements.
• Assist in the financial aid satisfactory academic progress policy evaluation and preparation of student notifications each semester.
• Assist with the verification process which includes helping students and parents resolve outstanding issues and obtaining required information and documentation.
• Assist with processing financial aid records and identifying missing items and eligibility.
• Assist in final determinations regarding Special Circumstances.
• Assist with administering the State childcare program.
• Assist with administering the Federal Work-Study program; coordinate with departments regarding hiring and allocation of funds with periodic oversight from Director; track progression of work-study budget throughout the year and keep Director updated on remaining funds.
• Assist in the completion and preparation of award notification.
• Coordinate all State grants, including certifications, budgetary monitoring, and reconciliations with periodic oversight from Director.
• Perform enrollment verifications for Financial Aid students.
• Perform Identity/High School Completion Verification requirements for Department of Education.
• Assist with registration, graduation and other College-related duties.
• Participate in professional and staff development opportunities.
• Actively participate in Student Affairs planning, evaluation, and program review.
• Treat students and colleagues respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interaction that are both personally cordial and professionally appropriate.
• Serve on committees as required.
• Perform other duties as assigned and other related duties incidental to the work described herein

Contact Info

Allen Kniceley, Director of Human Resources and Organizational Development