Financial Aid Counselor-ENROLLMENT SERVICES

Franciscan University of Steubenville; Steubenville (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Franciscan University of Steubenville is seeking a Financial Aid Counselor to assist students and families with completing the financial aid process, including FAFSA, document collection, and understanding awards and payment options.

This role reports to the Director of Financial Aid and requires a customer service mindset, Excel proficiency, and the ability to work with state and federal programs to ensure compliant awarding and disbursement.

Qualifications

• 1+ year in Accounting, Business or Banking.
• 1+ year of Customer Service experience.
• Bachelor’s degree preferred.

Responsibilities

• Counsel students and parents on the financial aid process.
• Assist with FAFSA, missing documents, awards, and disbursement processes.
• Explain payment options, including loans, payment plans, and external scholarships.
• Award and maintain state grants and report funds for audits.
• Attend online financial aid trainings and contribute to compliance.

Skills

Customer service

Financial aid knowledge

Decision making

Teamwork

MS Excel

Education

Bachelor’s degree

Tools

MS Excel

Financial aid software

Job description

Date: October 26, 2026Position Available: Financial Aid CounselorPosition Reports to: Director of Financial AidDepartment: Enrollment/Financial AidFLSA Status: ExemptSchedule: Monday-Friday, 8:30 a.m. – 4:30 p.m.POSITION SUMMARYThe Financial Aid Counselor assists new and current students and families in completing the financial aid process. This includes helping students with missing documents, assisting them in completing documents, and guiding their acceptance and understanding of their financial aid and our payment options. The Financial Aid Counselor communicates required notifications, collects documents, and processes paperwork to award and disburse financial aid.PRIMARY RESPONSIBILITIESAssist in all aspects of Financial Aid, including, but not limited to, counseling students and parents and presenting information to outside agencies.Work with students/parents to complete the Financial Aid process which includes completing the FAFSA, understanding and submitting missing documents, accepting or declining awards, and working with federal and private loans.Counsel students and parents on all payment options, including, but not limited to, parent loans, student loans, student work, monthly payment plans, credit card, cash or check and other outside scholarships.Award and maintain state grants including Ohio & Pennsylvania. This includes, reporting to the state agency, balancing and requesting funds and preparing files for audit.Willingness to take online financial aid training and occasionally attend a state and federal conference.Work with federal and state agencies to assure compliance with all regulations.Other duties as assigned by the Director of Financial Aid.This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.REQUIREMENTSMust understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:Work Experience1 or more years of experience in Accounting, Business or Banking preferred.1 or more years of Customer Service experience preferred.CompetenciesCustomer Service focus: Must have ability to care for, listen to and counsel students and families.Technical/Functional Skills: Understand Financial Aid process and concepts.Decision Quality: Required to make decisions on financial and student matters.Teamwork: Enrollment is a team and crossing over functional areas to help is expected.EducationBachelor’s degree Preferred.Technical SkillsComputer proficiency (emphasis on MS Excel).Financial Aid or educational software preferred but not required.Accounting basics preferred.Workplace FactorsRequires sitting and processing at a computer for extended periods of time.Must be able to communicate over telephone for extended periods of time.Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.