Financial Aid Success Advisor

Franciscan University of Steubenville; Steubenville (OH); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

Franciscan University of Steubenville is seeking a Financial Aid Counselor to assist students and families with completing the financial aid process, including FAFSA, document collection, and understanding awards and payment options.

This role reports to the Director of Financial Aid and requires a customer service mindset, Excel proficiency, and the ability to work with state and federal programs to ensure compliant awarding and disbursement.

Formación

• 1+ year in Accounting, Business or Banking.
• 1+ year of Customer Service experience.
• Bachelor’s degree preferred.

Responsabilidades

• Counsel students and parents on the financial aid process.
• Assist with FAFSA, missing documents, awards, and disbursement processes.
• Explain payment options, including loans, payment plans, and external scholarships.
• Award and maintain state grants and report funds for audits.
• Attend online financial aid trainings and contribute to compliance.

Conocimientos

Customer service

Financial aid knowledge

Decision making

Teamwork

MS Excel

Educación

Bachelor’s degree

Herramientas

MS Excel

Financial aid software

Descripción del empleo

Franciscan University of Steubenville is seeking a Financial Aid Counselor to assist students and families with completing the financial aid process, including FAFSA, document collection, and understanding awards and payment options.

This role reports to the Director of Financial Aid and requires a customer service mindset, Excel proficiency, and the ability to work with state and federal programs to ensure compliant awarding and disbursement.