Financial Aid Counselor

Campbell; North Carolina; Hybrid; USD 45,000 - 60,000; Full time

Job summary

The International Executive Service Corps in North Carolina seeks a Financial Aid Counselor. This position involves counseling students on financial options, evaluating aid applications, and packaging awards according to policies.

The ideal candidate must have a Bachelor’s degree and at least 2 years of experience in higher education or financial aid, demonstrating strong communication and interpersonal skills. Responsibilities include outreach activities, collaboration with departments, and maintaining confidentiality of student information.

Qualifications

• Minimum of 2 years' experience in higher education desired.
• Experience in Admissions or Financial Aid desired.
• Experience with Ellucian Colleague desired.

Responsibilities

• Counsel prospective and returning students on Federal, State, and Institutional Aid sources.
• Package and award financial aid in accordance with established policies.
• Respond promptly and professionally to inquiries via phone, email, and in person.

Skills

Interpersonal skills

Attention to detail

Communication skills

Knowledge of Microsoft Office

Education

Bachelor’s Degree

Tools

Ellucian Colleague

Job description

The Financial Aid Counselor position serves as the primary point of contact for current main-campus undergraduate and graduate students. This position involves evaluating financial aid applications, determining eligibility for federal, state, and institutional aid programs, and providing counseling on available options. The Financial Aid Counselor serves as a key resource in promoting financial literacy and helping students make informed financial decisions to support their academic success. This position entails multiple areas of responsibility, decision‑making, and reports to either the Assistant or Associate Director of Financial Aid. This role is instrumental in establishing a welcoming and helpful environment.

Essential Duties and Responsibilities

• Counsel prospective and returning students on all aspects of Federal, State, and Institutional Aid sources.
• Package and award financial aid (scholarships, work‑study, grants, loans, etc) in accordance with established policies and guidelines.
• Respond promptly and professionally to inquiries via phone, email, and in person.
• Collaborate with other departments (e.g., Admissions, Registrar, Bursar) to support student enrollment and retention.
• Understand Bursar Office processes to effectively communicate to current students.
• Participate in outreach activities such as conducting financial aid presentations in person, virtually and via chat room platform.
• Review and resolve C‑Flag issues from FSA.
• In addition to counseling, maintain responsibility for a specific program area such as scholarships, state aid, verification, loans, athletics, etc.
• Assist in processing Cost of Attendance adjustments requests for students.
• Maintain a professional appearance and demeanor at all times.
• Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IX and Information Security, including but not limited to FERPA and other state and federal guidelines.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Education/Experience

• Bachelor’s Degree required, or an equivalent combination of education, training, and experience.
• Minimum of 2 years’ experience in higher education desired.
• Experience in Admissions or Financial Aid desired.
• Experience with Ellucian Colleague desired.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills and the ability to communicate effectively to all groups through both oral and written channels.
• Ability to maintain strict confidentiality.
• Accuracy and attention to detail is essential.
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, such as web/text/chat platforms.
• Ability to learn and utilize new and emerging technology.
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, parents, university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise good judgment in complex and new situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Adaptability, flexibility and a willingness to work in a changing environment.
• Availability to work occasional evening and weekend hours.
• This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.