Financial Aid Counselor

New York University; New York (NY); On-site; USD 77,000 - 85,000; Full time

Job summary

New York University on its New York campus is seeking a Financial Aid Counselor for a three-year limited-term role. You will provide exceptional service by advising applicants, admitted and current students, families, and community members via phone, email, virtual, and in-person meetings.

You will help with a broad range of financial aid questions and resolve issues following NYU policies. Responsibilities include monitoring compliance with Title IV and institutional policies, and supporting a

Qualifications

• Bachelor's degree required.
• 2+ years in financial aid or student services.
• Knowledge of financial aid types and eligibility criteria.
• Strong customer service, organizational and communication skills.
• Experience with PeopleSoft, Campus Logic, Image Now, IDOC, Service Link, Cisco.

Responsibilities

• Advise applicants, admitted and current students, families, and community members on financial aid processes.
• Assist with resolving problems and clarify NYU financial aid policies.
• Monitor and support compliance with Title IV and institutional policies.

Skills

Customer service

Interpersonal skills

Organizational skills

Technology proficiency

Education

Bachelor's Degree

Tools

PeopleSoft

Campus Logic

Image Now

IDOC

Service Link

Cisco

Job description

Position Summary

Within the Office of Financial Aid (OFA), this three year, limited term Financial Aid Counselor role will be dedicated to providing outstanding service and advising to applicants, admitted and current students, families, and community members on our New York campus via phone, email, virtual, and in-person meetings. Advise prospective and admitted students, parents, and currently enrolled students on a broad range of issues pertaining to the financial aid application process, University financial aid policies and procedures, and assist with resolving problems. Monitor, support, and contribute to a team that ensures compliance with all Title IV and institutional policies and procedures.

Qualifications

Required Education:Bachelor's DegreePreferred Education:Bachelor's DegreeRequired Experience:2+ years experience in a financial aid and/or student services environment or an equivalent combination of education and experience.Required Skills, Knowledge and Abilities:Must have a basic knowledge of available types of financial aid, scholarships and general student eligibility criteria. Demonstrated commitment to providing excellent customer service with proven organizational, interpersonal, and communication skills. Working knowledge of Title IV and institutional financial aid processes and systems. Ability to use technology and information systems to support work and develop data (i.e. PeopleSoft, Campus Logic, Image Now, IDOC, Service Link, Cisco etc.).Preferred Skills, Knowledge and Abilities:Familiarity with Student Information System, needs' analysis, and federal/state financial aid programs

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000.00 to USD $84,700.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.