Associate Director, Advisement & Student Services

New York University; New York (NY); On-site; USD 85,000 - 98,000; Full time

Job summary

New York University seeks an Associate Director of Advisement & Student Services to counsel, advise, and provide comprehensive student services to graduate and PhD students. You will lead academic program operations, budgets, and staff while aligning with university goals and faculty directions.

You will collaborate across leadership and with external partners to implement policies, support recruitment and retention, and address student concerns, ensuring ongoing program excellence.

Qualifications

• Bachelor's degree is required.
• Master's degree in higher education, public administration, public policy or urban planning is preferred.
• 5 years' relevant professional-level experience or an equivalent combination.
• Experience in staff management, project management or event planning is preferred.
• Excellent communication, presentation, writing, and relationship management skills.
• Ability to interact with a diverse population at all levels; strong leadership, analytic and organizational skills.
• Knowledge of standard office software.
• Ability to work some evenings and Saturdays is required.
• Ideally, candidate should work well in teams and exhibit high productivity.

Responsibilities

• Provide counseling, advisement and student services to graduate and PhD students to ensure their success.
• Manage and oversee all academic, administrative, and program services operations of selected academic programs.
• Collaborate with associate dean, assistant dean, senior director, and faculty directors to develop goals for the programs.
• Develop and implement academic program policies and processes to support student success.
• Manage program budgets and supervise program staff.
• Develop relationships with university and external contacts to achieve program objectives.
• Manage flow of student issues and concerns and provide solutions; support recruitment, enrollment and retention activities.

Skills

Communication

Presentation

Writing

Relationship management

Leadership

Analytics

Organizational skills

Teamwork

Education

Bachelor's degree

Master's degree (preferred)

Job description

Position Summary

The Associate Director, Advisement & Student Services will provide counseling, advisement and student services to graduate and PhD students to ensure their success in enrolled degree programs. He/she will manage and oversee all academic, administrative, and program services operations of selected academic programs. The position will collaborate with associate dean, assistant dean, senior director, and faculty directors to develop short- and long-term goals for the academic programs and services provided to the students. He/she will make recommendations for curriculum updates or changes and will implement academic program changes. The position will develop and implement academic program policies and processes to support the success of students and ensure adherence to University guidelines. The position will manage program-wide initiatives and events. He/she will develop and manage program budgets and supervise program staff. The position will develop and cultivate effective relationships with University and School constituencies and outside contacts to help achieve program objectives. He/she will manage the flow of student issues and concerns; develop best practices and provide solutions to address both routine and complex concerns. He/she will also partner with the associate dean and senior director on activities related to the recruitment, admission, enrollment, orientation, and retention of students.

Qualifications

Required Education:Bachelor's degree is required.Preferred Education:Master's degree in higher education, public administration, public policy or urban planningRequired Experience:5 year's relevant professional-level experience or an equivalent combination. Must include experience in student advisement, student services and/or program development.Preferred Experience:Experience in staff management, project management or event planningRequired Skills, Knowledge and Abilities:Excellent communication, presentation, writing, and relationship management skills. Ability to interact with a diverse population at all levels. Must demonstrate excellent leadership, analytic, and organizational skills. Knowledge of standard office software. Ability to work some evenings and Saturdays required.Preferred Skills, Knowledge and Abilities:Ideally, candidate should work well in teams and exhibit high productivity.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $85,000 to USD $98,000. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.