Financial Aid Assistant

Stony Brook; Stony Brook (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Location pay: $4,150/year

Job summary

Stony Brook University’s Office of Financial Aid and Scholarship Services seeks a Financial Aid Assistant to support students and families with applications, eligibility, awards, and guidelines. The role provides direct customer service in person, by phone, and via email in a fast-paced environment.

Required: bachelor’s degree by Jan 1, 2027, office or customer service experience, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree by January 1, 2027 (foreign equivalent or higher).
• Experience in an office setting or customer service-related field.
• Knowledge or experience with the financial aid process as a recipient or a practitioner.
• Proficiency with Microsoft Office, Word, and Excel.

Responsibilities

• Advises students and families about financial aid applications, eligibility, awards, and general processes. Advisement occurs in-person, by phone, and via email.
• Assist Leadership Team in the administration of special programs as needed.
• Represent the Office of Financial Aid and Scholarship Services at recruitment and information sessions on and off-campus, including evenings and weekends.
• Other duties or projects as assigned as appropriate to rank and department mission.

Skills

Microsoft Office

Customer Service

Education

Bachelor’s degree

Job description

Job Description - Financial Aid Assistant (2603705)

Required Qualifications (as evidenced by an attached resume):

• B achelor’s degree by January 1, 2027 (foreign equivalent or higher).
• Experience working in an office setting or customer service-related field.
• Knowledge or experience with the financial aid process as a recipient or a practitioner.
• Proficiency with Microsoft Office, Word, and Excel.

Preferred Qualifications:

• Experience working in a student services-related department for a university or college.
• Experience advising students and/or families on financial aid processes.
• Experience working in a financial aid office.
• Knowledge of Title IV funding, state aid, and packaging.

Brief Description of Duties:

The Office of Financial Aid and Scholarship Services is looking for an energetic individual with the will to learn. The primary function of this position is to provide direct customer service in the Office of Financial Aid and Scholarship Services to students and their families regarding financial aid applications, eligibility, awards, processes, guidelines, and standards. In addition, the incumbent will assist the senior staff in the administration of special programs. The successful incumbent will have excellent interpersonal skills, exercising strong organizational skills with exceptional attention to detail. They will multi-task and provide outstanding customer service in a fast-paced environment. Essential for this role is the adeptness in working independently as well as part of a team with a collaborative approach to problem-solving.

• Advises students and families about financial aid application, awards, and general financial aid processes. This entails both in-person, telephone, and e-mail advisement.
• Assist the Leadership Team in the administration of special programs as needed.
• Represents the Office of Financial Aid and Scholarship Services at recruitment and general information sessions on and off-campus (some take place in the evening and on weekends).
• Other duties or projects as assigned as appropriate to rank and department mission.

Special Notes:

This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

In addition to the employee's base salary, this position is eligible for $4150 UUP annual location pay, paid biweekly.

For this position, we are unable to sponsor candidates for work visas.

EEO Statement:

Stony Brook University is committed to excellence in the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Stony Brook University is dedicated to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please request one by contacting [e-mail]. We will consider accommodation requests in compliance with applicable laws. This process is independent and does not require any voluntary self-identification of disability status. Please include the position title and position number (if known) in your message.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Job Number

2603705

Job Field

Administrative & Professional (non-Clinical)