Financial Aid Advisor II

Texas A&M University System; Commerce (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee tuition assistance

Comprehensive benefits package

TRS retirement system

Paid holidays and vacation

Job summary

East Texas A&M University is seeking a Financial Aid Advisor II to process financial aid in line with Title IV regulations and university policies. You will support a customer-service focused environment for eligible students, with emphasis on financial literacy.

The role requires data input, budgeting, reporting, and outreach activities, contributing to the Division of Enrollment Management.

Qualifications

• Bachelor’s degree required.
• One year of related experience is required.
• Knowledge of work processing and spreadsheet applications required.
• Effective oral and written communication is required.

Responsibilities

• Reviews federal and state publications and recommends improvements to financial aid processes.
• Assists in data input and calculations for reporting requirements.
• Performs public speaking related to financial aid and assists at outreach events.
• Advises and counsels students regarding financial aid and scholarships with high customer service.
• Maintains data entry related to financial aid and scholarships.

Skills

Customer service

Oral communication

Written communication

Public speaking

Education

Bachelor’s degree

Tools

Ellucian Banner

PeopleSoft

Excel

Job description

Job Title

Financial Aid Advisor II

Agency

East Texas A&M University

Department

Financial Aid

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Job Description

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

SUMMARY:

The Financial Aid Advisor II, under direction, processes financial aid that conforms to all Title IV regulations, as well as state and university policies, to eligible East Texas A&M University students. The Financial Aid Advisor II works in support of a work environment that requires a high level of customer service, student advocacy, and financial literacy.

DUTIES & RESPONSIBILITIES:

• Reviews federal and state publications and other communications to continually recommend improvements in the financial aid processes. Assist in the development of financial aid operating forms to increase efficiency.
• Assists in the collection of data and preparation of Cost of Attendance budgets.
• Assists with data input and calculations for federal, state and university reporting requirements.
• Performs public speaking responsibilities related to financial aid and assists at outreach events.
• Responsible for data entry related to financial aid and scholarships as applicable to student financial aid.
• Reviews files for general eligibility and satisfactory academic progress. Exercises professional judgement regarding student dependency status, special conditions, appeals, budget increases, etc.
• Advises and counsels students regarding financial aid and scholarships, offering a high level of customer service. This includes communications via email, phone calls, virtual and in-person meetings.
• Works assigned exception reports related to financial aid processing.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and conferences, and attending training and/or courses as required by the Director of Financial Aid.
• Contributes to the overall success of the Division of Enrollment Management and the University by performing all other duties and responsibilities as assigned.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree is required.
• Experience / Knowledge / Skills: One (1) year of related experience. Knowledge of work processing and spreadsheet applications is required. Effective Oral and written communication skill is required. Demonstrated Customer service skills is required.
• Ability to: Multitask and work cooperatively with others. Ability to organize and make decisions independently. Ability to travel to high school and community college scholarship programs and other visits throughout Texas is required. Ability to work beyond normal office hours and/or work on weekends. Occasional overnight travel and evening and weekend work are required.
• Licensing/Professional Certifications: Valid driver’s license.
• Physical Requirements: Ability to lift moderately heavy objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Other Requirements: Advisors assigned to meet with and process student athlete information, will be required to receive additional training in athletic compliance and must follow all NCAA rules and regulations. Must be in good standing on any Federal student loans.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

• Some experience in planning, organizing or working in higher education.
• Bilingual.
• Knowledge of federal, state laws, and East Texas A&M University regulations, practices and procedures pertaining to student financial aid.
• Experience working with enterprise-level software systems, as well as database systems such as Ellucian’s Banner, PeopleSoft, or some other type of database product utilized by institutions of higher learning.

SUPERVISION OF OTHERS:

Student workers.

WHY WORK AT EAST TEXAS A&M UNIVERSITY?

Competitive Benefits & Work-Life Balance:

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

Career Growth & Development:

• Access to cutting-edge research opportunities at a designated R2 Research Institution.

Academic Excellence:

• ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs , including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelor’s degree in criminal justice.
• Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.

State-of-the-Art Facilities:

• Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building , featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm.

Vibrant Campus Life:

• Engage with over 95 student organizations and 14 NCAA Division I athletic teams , contributing to a thriving campus community.

Prime Location & Growth:

• Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.

Visit us on our social media:

• Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.