Financial Advocate - Patient Experience - Full Time - In person

Elliot Health System; Manchester (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Tuition reimbursement

401k/403b retirement plan

Disability insurance

Life insurance

Referral bonuses

Paid time off

Job summary

Elliot Health System in Manchester, NH is seeking a Financial Advocate to join our Patient Access team. You will help patients access financial assistance, interpret benefits, and guide them through charity care options.

You will verify insurance, estimate patient responsibilities, arrange payment plans, and communicate clearly with guarantors and staff. A high school diploma and at least 3 years in healthcare billing or financial counseling are required.

Qualifications

• High school diploma or GED.
• Minimum of 3 years of experience in a healthcare setting as a Patient Access Financial Counseling, Patient Financial Services Collections, Healthcare Financial Counseling, or Healthcare Collection Agency.

Responsibilities

• Understands and articulates the Elliott Health System’s financial protocols, including collection of patient financial responsibility amounts, Medicaid eligibility referrals, Charity Care assistance, payment plans, and self-pay discounts.
• Interprets insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient stays.
• Communicates patient’s medical coverage and benefits, non-covered services, and patient financial responsibilities to guarantors within established turnaround times.
• Collects patient financial responsibility amounts including co-payments, co-insurance, deductibles, past due balances and deposits from in-house patients, scheduled outpatients, ED, and Urgent Care patients as per the EHS Point of Service Collections guidelines.

Skills

Patient access

Financial counseling

Communication

Customer service

Education

High school diploma or GED

Job description

Come work at the best place to give and receive care!Job Description:Who We Are:Elliot Hospital takes great pride in ensuring our patients are provided with as many resources as we can provide. This team works to ensure our community has affordable access to healthcare. If you are a compassionate individual, and this sounds like you, please consider applying for our opening.About the Job:To provide superior service excellence and promote the Elliot Experience to all who access the Elliot Health System. Financial Advocates are members of the Patient Access team dedicated to assisting patients in obtaining financial assistance in the form of state and federal programs, NHHAN, and/or Elliot Health System Charity Care. Financial Advocates identify and assist patients who are unable to pay their estimated patient financial responsibility prior to treatment and establish payment plans within Elliot Health System guidelines.What You’ll Do:Understands and articulates the Elliot Health System’s financial protocols, including collection of patient financial responsibility amounts, Medicaid eligibility referrals, Charity Care assistance, payment plans, and self pay discountsInterprets insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient staysCommunicates patient’s medical coverage and benefits, non-covered services, and patient financial responsibilities to guarantors within established turnaround timesCollects patient financial responsibility amounts including co-payments, co-insurance, deductibles, past due balances and deposits from in-house patients, scheduled outpatients, ED, and Urgent Care patients as per the EHS Point of Service Collections guidelinesAnd more.Who You Are:High school diploma or GEDA minimum of 3 years of experience in a healthcare setting as a Patient Access Financial Counseling, Patient Financial Services Collections, Healthcare Financial Counseling, or Healthcare Collection Agency, RequiredWhy You’ll Love Us:Health, dental, prescription, and vision coverage for full-time & part-time employeesShort term, long term disability, Accident insurance, & life insuranceTuition ReimbursementReferral bonusesAccrued earned time for full-time & part-time employees403b Retirement plans, with generous employer contributionsAnd more!Work Shift:day Monday to Friday 730am to 4pmSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.