Financial Advisory - Client Service Associate

Bluespring Wealth Partners; Morristown (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k)

Health insurance

Professional growth and training

Tuition reimbursement

Job summary

Kestra Holdings is seeking a Client Services & Operations Manager to oversee advisory team operations, maintain client files, generate reports, and support client communications. The role requires independent judgement, strong problem-solving, and excellent service delivery in a fast-paced environment.

You will lead process improvements across documentation, CRM, and account maintenance, coordinating with the Client Relationship Manager to prepare materials for advisor meetings and ensure timely

Qualifications

• Strong understanding of financial services operations and compliance requirements.
• Advanced organizational and analytical skills; ability to implement process improvements.
• Excellent communication skills; ability to influence stakeholders and drive change.
• Proficiency in Microsoft Office Suite and CRM systems; advanced Excel skills.

Responsibilities

• Implement and improve client-operations policies and workflows across advisory teams.
• Create and enforce processes for document control and retention of checks, paperwork, statements, client notes.
• Assist clients with account maintenance and update CRM systems (Redtail).
• Support Client Relationship Manager in preparation of client appointment folders and materials.
• Generate financial performance reports ahead of client interactions.
• Ensure follow-up and completion of tasks from client interactions.
• Assist advisors with trades, client cash management, and account opening; escalate exceptions as needed.
• Collaborate with Client Relationship Manager to ensure adherence to the firm’s service model.
• Respond promptly to inquiries from prospects and clients via phone, email, or in-person.

Skills

Financial operations

Compliance knowledge

Analytical thinking

Communication skills

Excel & CRM proficiency

Cross-functional collaboration

Tools

Redtail CRM

Microsoft Office

Job description

Explore Life at Kestra

Kestra Holdings Website: https://www.kestrafinancial.com/

Lead with Purpose. Partner with Impact.

The Client Services & Operations Manager oversees high-level administrative and business operations for the advisory team. This position exercises discretion and independent judgement to resolve complex and operational issues. This position is responsible for maintaining advisor and client files, generating client reports, contacting clients to provide or obtain updated information, and troubleshooting. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner. The primary duties of this role include policy implementation, compliance interpretation and operational strategy.

What You’ll Do:

• Implement and continuously improve client-operations policies and workflows across advisory teams to resolve complex issues
• Create, enforce and follow processes for document control and retention of checks, paperwork, statements, client notes, etc with accuracy and readability
• Assist clients with account maintenance and maintain client information on Advisor Complete and CRM systems (Redtail) – utilizing insights to recommend process enhancements
• Support Client Relationship Manager in the preparation of client appointment folders for advisor meetings – including customized financial summaries and relevant appointment materials
• Generate financial performance reports in advance of client interactions
• Ensure follow-up and completion of tasks generated during advisor client interactions
• Support advisors with trades, client cash management, and account opening, etc. – applying protocol while escalating exceptions
• Collaboration with Client Relationship Manager as needed; ensuring adherence to firm’s service model through client interactions
• Respond promptly and professionally to incoming prospect and client inquiries via phone, email, and in-person acting as a liaison between office and clients
• Provide excellent customer service by anticipating and responding to client inquiries and needs
• Ability to lead project teams and provide guidance to operations staff; no direct reports required but authority to influence operations decisions and vendor commitments
• Assist in managing summer interns and delegating tasks and projects

What You Bring:

• Strong understanding of financial services operations and compliance requirements
• Ability to exercise independence judgement, logical problem solving and thinking
• Advanced organizational and analytical skills; ability to implement process improvements
• Excellent communication skills; ability to influence stakeholders and drive change
• Proficiency in Microsoft Office Suite and CRM systems; advanced Excel skills
• Ability to work in a fast-paced environment and change gears often
• Ability to adapt to ever-changing compliance and industry regulations
• Ability to work strategically and collaboratively across departments
• Willingness to increase job/program knowledge through ongoing training

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.

Explore Life at Kestra

Kestra Holdings Website: https://www.kestrafinancial.com/

Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE

LinkedIn: https://www.linkedin.com/company/kestra-financial

Disclosure

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.