Financial Advisory - Relationship Manager

Kestra Financial; Fort Wayne (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) and health insurance

Opportunities for training and development

Tuition reimbursement for qualified expenses

Job summary

Kestra Financial in Fort Wayne, Indiana is seeking a Client Relationship Manager to oversee client service delivery and drive operational excellence. You will partner closely with Investment Advisors to enhance client experiences and ensure compliance.

In this role, you will lead client onboarding, manage account activities, and support financial planning efforts. The position demands strong communication skills, attention to detail, and experience in investment operations.

Qualifications

• Proven ability to lead client relationships and deliver a high-caliber client experience.
• Advanced organizational skills with the ability to manage competing priorities.
• High attention to detail and commitment to compliance.

Responsibilities

• Lead client relationship management efforts ensuring a high-touch service model.
• Oversee end-to-end client onboarding including account setup and asset transfers.
• Manage complex client service activities including account maintenance and transactions.

Skills

Investment operations expertise

Client lifecycle management

Strong analytical capabilities

Exceptional communication skills

Proactive mindset

Tools

CRM systems

Portfolio management platforms

Job description

Overview

Explore Life at Kestra. Lead with Purpose. Partner with Impact. As the Client Relationship Manager, you will report to the Director of Operations and serve as a key leader within the operations team. You will oversee client service delivery, drive operational excellence, and partner closely with Investment Advisors to strengthen client relationships and enhance the overall client experience.

In this role, you will provide strategic direction across account management, financial planning support, and client engagement, while ensuring consistency, accuracy, and compliance across all client activities. You will play a critical role in scaling best practices and contributing to the firm’s growth strategy.

What You’ll Do

• Lead client relationship management efforts, ensuring a high‑touch, proactive service model that deepens trust and retention
• Oversee end-to-end client onboarding, including account setup, asset transfers, and coordination with custodians and internal operations teams
• Manage complex client service activities, including account maintenance, transactions (wires, transfers, checks), and issue resolution
• Partner closely with Lead Advisors and Managing Directors to review financial planning assumptions, portfolio strategies, and client recommendations
• Supervise portfolio implementation activities, including asset allocation, rebalancing, and trade execution in partnership with the Lead Advisors
• Review and approve client deliverables, including performance reports, financial materials, and presentations
• Drive CRM and portfolio management system integrity, ensuring all client data, documentation, and compliance records are accurate and up to date
• Act as a senior point of contact for clients, handling advanced inquiries and providing guidance on account access, reporting, and investment-related questions
• Participate in client meetings, delivering insights, and strengthening relationships
• Identify process improvements and efficiencies, partnering with Operations and Leadership to enhance scalability and service delivery
• Ensure adherence to compliance standards, maintaining audit-ready client files and regulatory documentation

What You Bring

• Proven ability to lead client relationships and deliver a high-caliber client experience in a wealth management or financial advisory environment
• Strong expertise in investment operations, account administration, and client lifecycle management
• High attention to detail and commitment to compliance, documentation, and operational excellence
• Advanced organizational skills with the ability to manage competing priorities, ensure accuracy, and drive accountability
• Deep familiarity with custodians, CRM systems, and portfolio management platforms
• Strong analytical capabilities with experience supporting or contributing to financial planning and portfolio construction
• Working knowledge of asset allocation, portfolio management, and investment strategies
• Exceptional communication and presentation skills, with confidence engaging directly with clients and senior stakeholders
• A proactive, solutions-oriented mindset with a strong sense of ownership
• Demonstrated interest in continued professional growth and contributing to the strategic direction of the advisory practice

Internal Application Policy

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.

Apply Today

Lead with purpose. Apply now and help shape the future of Kestra.

Disclosure

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.