Account Services Specialist I

Kestra Financial; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health insurance

Training & development

Tuition reimbursement

Job summary

Kestra Financial is seeking a detail-oriented Client Service Specialist to support the Account Services team. You will accurately process account openings, maintenance requests, and asset transfers, while ensuring data integrity and regulatory compliance.

You’ll serve clients and advisors, educate on AdvisorComplete®, and help improve team efficiency. The role requires strong organizational skills, customer service ability, and proficiency with Microsoft Office.

Qualifications

• High school diploma required; some college coursework preferred.
• 1+ years of experience in an office environment, data entry, or related administrative role preferred.
• Financial services industry experience preferred.

Responsibilities

• Process Account Opening & Maintenance: enter and review new account data, handle account conversions, and process maintenance requests (name changes, SSN corrections, addresses, closures).
• Manage Asset Transfers & Distributions: initiate and process asset transfers, direct rollovers, SWP, and PIP.
• Ensure Data Integrity & Compliance: organize client files, update statuses, resolve paperwork issues (NIGO).
• Provide Client & Advisor Support: answer questions on paperwork and account status; educate on AdvisorComplete®.
• Contribute to Team Efficiency: support processing standards, cross-train, foster reinvention and integrity.
• Perform Special Account Features: add/update check writing, margin, periodic IRA distributions.
• Undertake Ad Hoc Duties: handle other duties/projects as assigned.

Skills

Attention to detail

Customer service

Multi-tasking

Analytical skills

Communication skills

Data entry

Office equipment operation

Microsoft Office

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

Explore Life at Kestra

Kestra Holdings Website: https://www.kestrafinancial.com/

Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients

Lead with Purpose. Partner with Impact.

As a Client Service Specialist, you are a key contributor to the daily operational excellence of the Account Services department. Your primary responsibility involves accurately and efficiently processing work queues related to client account setup, maintenance, and various transactional items. You will be a reliable resource, ensuring that essential client records are meticulously managed and that our internal and external partners receive high-quality support. This role is ideal for someone with strong attention to detail, a commitment to accuracy, and a desire to build a career in financial services operations.

What you’ll Do:

• Process Account Opening & Maintenance: Accurately enter and review new account data, handle account conversions, and process various account maintenance requests such as name changes, SSN corrections, address updates, and account closures.
• Manage Asset Transfers & Distributions: Initiate and process incoming and outgoing asset transfers, direct rollovers, Systematic Withdrawal Plans (SWP), and Periodic Investment Plans (PIP).
• Ensure Data Integrity & Compliance: Organize client files to ensure complete records, update account statuses, and work with Sales Supervision to resolve paperwork issues (NIGO).
• Provide Client & Advisor Support: Answer questions regarding paperwork requirements and account status and educate representatives and their assistants on how to use AdvisorComplete®.
• Contribute to Team Efficiency: Support department efforts to meet processing standards, cross-train in other areas as requested, and contribute to a culture of reinvention, advocacy, and integrity.
• Perform Special Account Features: Add, remove, or update special features on client accounts such as check writing, margin, and periodic IRA distributions.
• Undertake Ad Hoc Duties: Handle other duties and projects as assigned by the manager.

What You Bring:

• High school diploma required; some college coursework preferred.
• 1+ years of experience in an office environment, data entry, or a related administrative role is preferred.
• Financial services industry experience preferred.
• Strong attention to detail with excellent customer service skills and the ability to multi-task.
• Capability of gaining industry-related knowledge; ability to read, analyze, and reconcile financial reports.
• Strong analytical, problem-solving, and communication skills (verbal and written).
• Proficiency with Microsoft Office products including Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to operate office equipment such as fax machines, copiers, and multi-line telephone systems.
• May be required to work overtime as necessary due to heavier volumes.
• Must maintain a positive attitude.
• Strong organizational skills and ability to manage time effectively to meet deadlines.
• Basic computer proficiency, including Microsoft Office Suite.

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.

Explore Life at Kestra

Kestra Holdings Website: https://www.kestrafinancial.com/

Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE

LinkedIn: https://www.linkedin.com/company/kestra-financial

Disclosure

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.