Finance Support Specialist I - ETA Support

Cox Automotive; Mount Juliet (TN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a Specialist I, Procure & Post to support P&P operations in a hybrid role. You will handle requisitioning, ordering, transaction processing, and documentation while coordinating with auctions, suppliers, and internal partners.

The position emphasizes accurate records, timely responses, and service-level performance. Candidates should have a High School diploma and strong communication and customer-service skills.

Qualifications

• High School Diploma or GED required.
• Typically less than 2 years of experience.
• Ability to deliver a high level of customer service.
• Effective communication with key stakeholders.
• Strong written and verbal communication.
• Strong organizational and multi-tasking skills.
• Proficiency with Microsoft Office applications.
• Willingness to learn and adapt to new systems.

Responsibilities

• Perform requisitioning, ordering, and transaction processing support.
• Maintain accurate records and documentation.
• Support auctions, suppliers, and internal partners.
• Monitor and improve service levels and performance.
• Provide timely responses and audit-related support.
• Cross-train across related Expense processes as needed.
• Ensure compliance with established processes and documentation standards.

Skills

Customer service

Communication

Teamwork

Attention to detail

Microsoft Excel

Problem solving

Adaptability

Time management

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Specialist I, Procure & Post (P&P), performs operational activities supporting the P&P Expense organization, including timely, complete, and accurate requisitioning, ordering, transaction processing, documentation, and exception follow-up.

Onsite presence (as needed): While this is a hybrid role, team members are expected to be able to work from designated Cox/Manheim locations when requested due to business needs, including operational events, auction support, and “Moments That Matter” engagement activities. This expectation is not based on a fixed cadence; it will be communicated as needed.

Approved Hybrid Manheim locations are: Mt Juliet, TN, Euless TX, Dallas, TX, Matteson, IL

The position will initially provide primary support to ETA operations, including routine exception management, shared mailbox support, research and follow-up, documentation, and coordination with auctions, suppliers, and internal business partners.

As business needs evolve, the Specialist I may be cross-trained and assigned to additional Expense processes, providing flexibility and operational support across the broader P&P Expense organization.

This keeps the core of the original role, which includes P&P requisitioning and transaction processing, ordering, requisition/invoice workflow, service-level performance, audits, and special assignments.

Job Responsibilities

Core Specialist I Responsibilities

• Perform timely and accurate requisitioning, ordering, and transaction-processing activities.
• Place and receive orders and support related purchasing activities.
• Manage requisition and invoice workflows, including appropriate supporting documentation.
• Maintain accurate records and documentation in accordance with established processes and business requirements.
• Meet established service levels while supporting client satisfaction and operational efficiency.
• Provide timely responses and adjustments related to audit requests.
• Demonstrate a commitment to outstanding customer service and effective support of business operations.
• Perform related responsibilities, special assignments, and projects as required.

ETA / Expense Operational Support

Initial responsibilities will include ETA Legacy operational support such as:

• Monitor ETA work queues, exception activity, and shared communications to identify items requiring action or follow-up.
• Research and resolve routine ETA exceptions in accordance with established procedures and escalat ...
• Support the centralized ETA mailbox, ensuring requests and communications are reviewed, routed, documented, and addressed appropriately.
• Perform routine follow-up on outstanding orders and ETA-related exceptions.
• Communicate with auctions, suppliers, and internal business partners to obtain information necessary to support resolution.
• Maintain accurate documentation of updates, decisions, communications, and exception status.
• Support ETA audit, quality-review, and data-validation activities.
• Assist with backlog management and workload balancing to support established service expectations.

Broader Expense Support

To provide operational flexibility and cross-functional coverage, the Specialist I may also be trained to support additional P&P Expense activities, including:

• Ordering and purchasing support
• Requisition management
• Receiving and order follow-up
• Invoice workflow and supporting documentation
• Shared mailbox and work-queue management
• Routine purchasing or transaction exceptions
• Audit and data-validation activities
• Ticket and request management
• Auction, supplier, and internal stakeholder communication
• Cross-training and backup coverage
• Process documentation and continuous-improvement initiatives
• Special projects and additional Expense operational responsibilities as assigned

Qualifications:

Minimum-

• High School Diploma/GED
• Generally, less than 2 years of experience
• Experience working in a team environment.
• Ability to deliver a high level of customer service.
• Demonstrated ability to communicate effectively with key stakeholders.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to effectively manage multiple priorities.
• Strong analytical and problem-solving skills.
• High degree of accuracy and attention to detail.
• Strong interpersonal and customer-service skills.
• Ability to follow established processes while recognizing situations requiring escalation.
• Ability to work effectively with individuals across multiple levels of the organization.
• Strong computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to learn and adapt to new systems, workflows, and changing operational requirements.

Preferred-

• Knowledge of Oracle Financials preferred.