Finance Support Specialist I - ETA Support

Cox Automotive; Dallas (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Cox Enterprises, Inc. seeks a Specialist I, Procure & Post to support a hybrid P&P Expense function, focusing on timely requisitioning, ordering, and transaction processing. You will collaborate with auctions, suppliers, and internal partners to ensure accurate documentation and workflow efficiency.

The role includes ETA operational support and potential cross-training across Expense processes, delivering strong customer service and adherence to service levels.

Qualifications

• Experience delivering high levels of customer service.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stay organized.
• Ability to learn new systems and adapt to changing requirements.
• Familiarity with Microsoft Office applications.

Responsibilities

• Perform requisitioning, ordering, and transaction-processing activities with accuracy and timeliness.
• Place and receive orders and support related purchasing activities.
• Manage requisition and invoice workflows with appropriate documentation.
• Maintain accurate records in line with processes and requirements.
• Meet service levels while supporting client satisfaction and operational efficiency.
• Provide timely responses to audit requests and support audits.
• Collaborate with auctions, suppliers, and internal partners to resolve issues.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Microsoft Excel

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Specialist I, Procure & Post (P&P), performs operational activities supporting the P&P Expense organization, including timely, complete, and accurate requisitioning, ordering, transaction processing, documentation, and exception follow-up.

Onsite presence (as needed): While this is a hybrid role, team members are expected to be able to work from designated Cox/Manheim locations when requested due to business needs, including operational events, auction support, and “Moments That Matter” engagement activities. This expectation is not based on a fixed cadence; it will be communicated as needed.

Approved Hybrid Manheim locations are: Mt Juliet, TN, Euless TX, Dallas, TX, Matteson, IL

The position will initially provide primary support to ETA operations, including routine exception management, shared mailbox support, research and follow-up, documentation, and coordination with auctions, suppliers, and internal business partners.

As business needs evolve, the Specialist I may be cross-trained and assigned to additional Expense processes, providing flexibility and operational support across the broader P&P Expense organization.

This keeps the core of the original role, which includes P&P requisitioning and transaction processing, ordering, requisition/invoice workflow, service-level performance, audits, and special assignments.

Job Responsibilities

Core Specialist I Responsibilities

• Perform timely and accurate requisitioning, ordering, and transaction-processing activities.
• Place and receive orders and support related purchasing activities.
• Manage requisition and invoice workflows, including appropriate supporting documentation.
• Maintain accurate records and documentation in accordance with established processes and business requirements.
• Meet established service levels while supporting client satisfaction and operational efficiency.
• Provide timely responses and adjustments related to audit requests.
• Demonstrate a commitment to outstanding customer service and effective support of business operations.
• Perform related responsibilities, special assignments, and projects as required.

ETA / Expense Operational Support

Initial responsibilities will include ETA Legacy operational support such as:

• Monitor ETA work queues, exception activity, and shared communications to identify items requiring action or follow-up.
• Research and resolve routine ETA exceptions in accordance with established procedures and escalat ...
• Support the centralized ETA mailbox, ensuring requests and communications are reviewed, routed, documented, and addressed appropriately.
• Perform routine follow-up on outstanding orders and ETA-related exceptions.
• Communicate with auctions, suppliers, and internal business partners to obtain information necessary to support resolution.
• Maintain accurate documentation of updates, decisions, communications, and exception status.
• Support ETA audit, quality-review, and data-validation activities.
• Assist with backlog management and workload balancing to support established service expectations.

Broader Expense Support

To provide operational flexibility and cross-functional coverage, the Specialist I may also be trained to support additional P&P Expense activities, including:

• Ordering and purchasing support
• Requisition management
• Receiving and order follow-up
• Invoice workflow and supporting documentation
• Shared mailbox and work-queue management
• Routine purchasing or transaction exceptions
• Audit and data-validation activities
• Ticket and request management
• Auction, supplier, and internal stakeholder communication
• Cross-training and backup coverage
• Process documentation and continuous-improvement initiatives
• Special projects and additional Expense operational responsibilities as assigned

Qualifications:

Minimum-

• High School Diploma/GED
• Generally, less than 2 years of experience
• Experience working in a team environment.
• Ability to deliver a high level of customer service.
• Demonstrated ability to communicate effectively with key stakeholders.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to effectively manage multiple priorities.
• Strong analytical and problem-solving skills.
• High degree of accuracy and attention to detail.
• Strong interpersonal and customer-service skills.
• Ability to follow established processes while recognizing situations requiring escalation.
• Ability to work effectively with individuals across multiple levels of the organization.
• Strong computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to learn and adapt to new systems, workflows, and changing operational requirements.

Preferred-

• Knowledge of Oracle Financials preferred.