Finance Support Specialist I - ETA Support

Cox Automotive; Matteson (IL); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Cox Automotive in Matteson, IL is seeking a Specialist I, Procure & Post to support the P&P Expense team with requisitioning, ordering, transaction processing, and documentation. This hybrid role requires flexibility to work onsite at Cox/Manheim locations as needed and to coordinate with auctions, suppliers, and internal partners.

Responsibilities include maintaining accurate records, meeting service levels, handling ETA exceptions, and cross-training across related Expense processes to

Qualifications

• High School Diploma or GED required; typically <2 years of experience.
• Demonstrated ability to deliver high-level customer service and effective stakeholder communication.
• Strong written and verbal communication, organization, and attention to detail.

Responsibilities

• Perform timely, accurate requisitioning, ordering, and transaction-processing activities.
• Manage requisition and invoice workflows with appropriate supporting documentation.
• Maintain accurate records in line with processes and requirements and meet service levels.
• Provide timely responses and adjustments for audit requests and support cross-functional operations.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Problem solving

Learning agility

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Oracle Financials (preferred)

Job description

The Specialist I, Procure & Post (P&P), performs operational activities supporting the P&P Expense organization, including timely, complete, and accurate requisitioning, ordering, transaction processing, documentation, and exception follow-up.

Onsite presence (as needed):

While this is a hybrid role, team members are expected to be able to work from designated Cox/Manheim locations when requested due to business needs, including operational events, auction support, and "Moments That Matter" engagement activities. This expectation is not based on a fixed cadence; it will be communicated as needed.

Approved Hybrid Manheim locations are: Mt Juliet, TN, Euless TX, Dallas, TX, Matteson, IL

The position will initially provide primary support to ETA operations, including routine exception management, shared mailbox support, research and follow-up, documentation, and coordination with auctions, suppliers, and internal business partners.

As business needs evolve, the Specialist I may be cross-trained and assigned to additional Expense processes, providing flexibility and operational support across the broader P&P Expense organization.

This keeps the core of the original role, which includes P&P requisitioning and transaction processing, ordering, requisition/invoice workflow, service-level performance, audits, and special assignments.

Job Responsibilities

Core Specialist I Responsibilities

• Perform timely and accurate requisitioning, ordering, and transaction-processing activities.
• Place and receive orders and support related purchasing activities.
• Manage requisition and invoice workflows, including appropriate supporting documentation.
• Maintain accurate records and documentation in accordance with established processes and business requirements.
• Meet established service levels while supporting client satisfaction and operational efficiency.
• Provide timely responses and adjustments related to audit requests.
• Demonstrate a commitment to outstanding customer service and effective support of business operations.
• Perform related responsibilities, special assignments, and projects as required.

ETA / Expense Operational Support

Initial responsibilities will include ETA Legacy operational support such as:

• Monitor ETA work queues, exception activity, and shared communications to identify items requiring action or follow-up.
• Research and resolve routine ETA exceptions in accordance with established procedures and elevate non-standard issues when appropriate.
• Support the centralized ETA mailbox, ensuring requests and communications are reviewed, routed, documented, and addressed appropriately.
• Perform routine follow-up on outstanding orders and ETA-related exceptions.
• Communicate with auctions, suppliers, and internal business partners to obtain information necessary to support resolution.
• Maintain accurate documentation of updates, decisions, communications, and exception status.
• Support ETA audit, quality-review, and data-validation activities.
• Assist with backlog management and workload balancing to support established service expectations.

Broader Expense Support

To provide operational flexibility and cross-functional coverage, the Specialist I may also be trained to support additional P&P Expense activities, including:

• Ordering and purchasing support
• Requisition management
• Receiving and order follow-up
• Invoice workflow and supporting documentation
• Shared mailbox and work-queue management
• Routine purchasing or transaction exceptions
• Audit and data-validation activities
• Ticket and request management
• Auction, supplier, and internal stakeholder communication
• Cross-training and backup coverage
• Process documentation and continuous-improvement initiatives
• Special projects and additional Expense operational responsibilities as assigned

Qualifications:

Minimum-

• High School Diploma/GED
• Generally, less than 2 years of experience
• Experience working in a team environment.
• Ability to deliver a high level of customer service.
• Demonstrated ability to communicate effectively with key stakeholders.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to effectively manage multiple priorities.
• Strong analytical and problem-solving skills.
• High degree of accuracy and attention to detail.
• Strong interpersonal and customer-service skills.
• Ability to follow established processes while recognizing situations requiring escalation.
• Ability to work effectively with individuals across multiple levels of the organization.
• Strong computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to learn and adapt to new systems, workflows, and changing operational requirements.

Preferred-

• Knowledge of Oracle Financials preferred.

USD 16.59 - 24.86 per hour

Compensation:

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets