Finance Services & Title Support Specialist

PACCAR; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Fully funded pension plan

Paid time off

Holidays and sick leave

Tuition reimbursement

Medical, dental, and vision coverage

FSA/HSA options

Disability insurance

Life insurance

EAP programs

Job summary

PACCAR Financial Services is seeking a Customer Service Representative in Lewisville, TX. You will be the primary contact for inquiries, provide payoff quotes and final invoices, and support online enrollment and title processing.

The role emphasizes accuracy, organization, and a proactive, team-oriented approach. Weekend or overtime coverage may be required to support coast-to-coast operations, with a strong emphasis on customer experience and efficiency.

Qualifications

• Bachelor's degree preferred.
• Strong customer service orientation.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Receive incoming customer calls and be the main contact for inquiries.
• Provide payoff quotes, bill of sale documents, and final invoices.
• Assist customers with online registration and loan information.
• Process title and lien releases and maintain required documentation.
• Support title, insurance, and administrative functions as needed.
• Maintain logs and reports for operational accuracy.
• Handle cash receipt documentation and transmittals.
• Manage toll violations for lease customers.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Microsoft Office

Team player

Self-motivated

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

PACCAR Financial Services is seeking a Customer Service Representative in Lewisville, TX. You will be the primary contact for inquiries, provide payoff quotes and final invoices, and support online enrollment and title processing.

The role emphasizes accuracy, organization, and a proactive, team-oriented approach. Weekend or overtime coverage may be required to support coast-to-coast operations, with a strong emphasis on customer experience and efficiency.