Finance Service Champion: Customer Care & Sales

Heights Finance Corporation; Columbia (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Tuition Reimbursement

Leadership Development

Monthly Bonus

Employee Assistance Program

Job summary

Heights Finance Corporation in Columbia, TN is seeking a full-time Customer Service/Inside Sales professional to guide customers through the loan process with care and professionalism. You will educate customers on financial products and engage in proactive outreach to grow our business.

This role emphasizes a strong communication ability, a sales mindset, and adaptability. Training is provided, with a Monday–Friday schedule, on-site location, and benefits starting day one.

Qualifications

• Customer-focused and service-oriented approach.
• Sales-minded with ability to upsell/cross-sell.
• Strong written and verbal communication skills.
• Ability to think critically and solve customer issues.
• Willingness to learn new systems and processes.
• Team-oriented with collaborative spirit.
• High school diploma required; college coursework a plus.

Responsibilities

• Deliver exceptional service to new and existing customers through the loan process.
• Drive sales growth by educating customers on financial products and services.
• Engage customers via inbound calls and proactive outbound outreach.
• Support delinquency management with solutions for past-due accounts.
• Participate in hands-on training and mentoring to grow skills and confidence.
• Follow all regulatory guidelines and company policies to protect customer information.

Skills

Customer focus

Sales mindset

Communication

Problem solving

Adaptability

Team player

Industry experience

Education

High School diploma or equivalent

College coursework or degree a plus

Job description

Heights Finance Corporation in Columbia, TN is seeking a full-time Customer Service/Inside Sales professional to guide customers through the loan process with care and professionalism. You will educate customers on financial products and engage in proactive outreach to grow our business.

This role emphasizes a strong communication ability, a sales mindset, and adaptability. Training is provided, with a Monday–Friday schedule, on-site location, and benefits starting day one.