Financial Service Advisor — Growth, Training & Benefits

Heights Finance Corporation; Kankakee (IL); On-site; USD 47,996,000 - 66,621,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Assistance Program

Emergency Relief Fund

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance Corporation seeks a Financial Service Representative to deliver outstanding service and build lasting customer relationships. You will guide loan processes, educate customers on financial products, and engage in proactive outreach to attract new business.

Join a growth-minded team with mentorship, training, and defined career paths, while upholding regulatory guidelines and protecting customer information.

Qualifications

• Customer-focused, with a genuine desire to help others.
• Willingness to learn and grow in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Ability to think creatively to resolve customer challenges.
• Team-oriented mindset with collaborative spirit.
• Education as indicated: high school diploma required; college coursework a plus.

Responsibilities

• Deliver outstanding service to new and existing customers during loan processes.
• Use consultative sales techniques to educate on financial products and upsell/cross-sell.
• Manage inbound calls and perform proactive outbound outreach.
• Collaborate with customers on past-due accounts to resolve issues.
• Participate in hands-on training with mentorship to grow skills.
• Follow regulatory guidelines and protect customer information.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving

Adaptability

Team Player

Educational Background

Industry Experience

Education

High School diploma or equivalent

College coursework or degree a plus

Job description

Heights Finance Corporation seeks a Financial Service Representative to deliver outstanding service and build lasting customer relationships. You will guide loan processes, educate customers on financial products, and engage in proactive outreach to attract new business.

Join a growth-minded team with mentorship, training, and defined career paths, while upholding regulatory guidelines and protecting customer information.