Finance Operations & Shareholder Services Specialist

NexPoint Capital, Inc; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Job summary

NexPoint Capital, Inc. is seeking a Shareholder Services Associate and Exchange Closing Agent in Dallas to support financial advisors and broker-dealers.

You will handle inquiries, serve as a liaison with custodians and transfer agents, review subscription documents, and assist in 1031 exchange processes. The role emphasizes reconciliation, process improvement, and collaboration with internal departments and third parties to ensure accurate, timely service and regulatory compliance.

Qualifications

• Bachelor’s degree required; major in business administration or finance preferred
• 3+ years Financial Services experience preferred
• 2+ years project management and/or operational experience preferred
• Strong proficiency in Microsoft Office and Microsoft Excel
• Experience with Salesforce preferred
• Prior experience in an office environment required
• Exceptional written, verbal and phone skills
• Strong research, analytical and problem-solving skills
• High standards for accuracy and quality
• Strong organizational skills and the ability to manage multiple competing projects with finite resources
• Ability to identify existing and potential problems and develop detailed and carefully thought-out solutions
• Ability to work cooperatively within a team structure and with other internal departments
• Strong business acumen and demonstrated proficiency in general business disciplines
• Ability to synthesize and present complex information in a way that ensures understanding
• Ability to operate and manage comfortably and effectively in a fast-paced, highly matrixed environment
• Ability to identify and lead process improvement while operating within established guidelines

Responsibilities

• Answer inbound telephone inquiries from financial advisors and reporting to various client service-related topics
• Act as a service liaison for internal departments, custodians, clearing firms and our transfer agent
• Responsible for the review of subscription documents to determine if they are “In Good Order” and eligible for proper admittance into the product offering(s)
• Review and process 1031 Exchange Fund’s subscription agreements to determine “in Good order” and communicate with QI/Accommodators in the closing process
• Work in collaboration with team on managing DST 1031 Reservations and in process trades
• Coordinate with the various third parties (escrow agent, transfer agent, clearing agent) and internal departments on the reconciliation process including but not limited to sales commissions, shareholders, redemptions, and outstanding shares and dollars
• Understand and balance concerns of advisors, the operational capabilities of the transfer agent and clearing firms, and fund policies and procedures in the issue resolution process; research and provide explanations on curing items and/or system issues and propose improvements and solutions to avoid new issues
• Participate in all phases of issue reconciliation process, proposing short-term item-specific and long-term procedural solutions
• Document and review departmental policies and procedures. Make recommendations for workflow/system improvements and implement as needed
• Manage projects and initiatives impacting distribution, accounting, marketing, legal, compliance, as well as external vendor partners
• Consistently maintain a knowledge of our business, regulatory and market environment, new product lines, product features, distribution channels, etc.
• Perform other related duties as assigned

Education

Bachelor’s degree in Business Administration or Finance

Tools

Microsoft Office

Microsoft Excel

Salesforce

Job description

NexPoint Capital, Inc. is seeking a Shareholder Services Associate and Exchange Closing Agent in Dallas to support financial advisors and broker-dealers.

You will handle inquiries, serve as a liaison with custodians and transfer agents, review subscription documents, and assist in 1031 exchange processes. The role emphasizes reconciliation, process improvement, and collaboration with internal departments and third parties to ensure accurate, timely service and regulatory compliance.