Operations Associate

NexPoint Capital, Inc; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Job summary

NexPoint Capital, Inc. is seeking a Shareholder Services Associate and Exchange Closing Agent in Dallas to support financial advisors and broker-dealers.

You will handle inquiries, serve as a liaison with custodians and transfer agents, review subscription documents, and assist in 1031 exchange processes. The role emphasizes reconciliation, process improvement, and collaboration with internal departments and third parties to ensure accurate, timely service and regulatory compliance.

Qualifications

• Bachelor’s degree required; major in business administration or finance preferred
• 3+ years Financial Services experience preferred
• 2+ years project management and/or operational experience preferred
• Strong proficiency in Microsoft Office and Microsoft Excel
• Experience with Salesforce preferred
• Prior experience in an office environment required
• Exceptional written, verbal and phone skills
• Strong research, analytical and problem-solving skills
• High standards for accuracy and quality
• Strong organizational skills and the ability to manage multiple competing projects with finite resources
• Ability to identify existing and potential problems and develop detailed and carefully thought-out solutions
• Ability to work cooperatively within a team structure and with other internal departments
• Strong business acumen and demonstrated proficiency in general business disciplines
• Ability to synthesize and present complex information in a way that ensures understanding
• Ability to operate and manage comfortably and effectively in a fast-paced, highly matrixed environment
• Ability to identify and lead process improvement while operating within established guidelines

Responsibilities

• Answer inbound telephone inquiries from financial advisors and reporting to various client service-related topics
• Act as a service liaison for internal departments, custodians, clearing firms and our transfer agent
• Responsible for the review of subscription documents to determine if they are “In Good Order” and eligible for proper admittance into the product offering(s)
• Review and process 1031 Exchange Fund’s subscription agreements to determine “in Good order” and communicate with QI/Accommodators in the closing process
• Work in collaboration with team on managing DST 1031 Reservations and in process trades
• Coordinate with the various third parties (escrow agent, transfer agent, clearing agent) and internal departments on the reconciliation process including but not limited to sales commissions, shareholders, redemptions, and outstanding shares and dollars
• Understand and balance concerns of advisors, the operational capabilities of the transfer agent and clearing firms, and fund policies and procedures in the issue resolution process; research and provide explanations on curing items and/or system issues and propose improvements and solutions to avoid new issues
• Participate in all phases of issue reconciliation process, proposing short-term item-specific and long-term procedural solutions
• Document and review departmental policies and procedures. Make recommendations for workflow/system improvements and implement as needed
• Manage projects and initiatives impacting distribution, accounting, marketing, legal, compliance, as well as external vendor partners
• Consistently maintain a knowledge of our business, regulatory and market environment, new product lines, product features, distribution channels, etc.
• Perform other related duties as assigned

Education

Bachelor’s degree in Business Administration or Finance

Tools

Microsoft Office

Microsoft Excel

Salesforce

Job description

Description

NexPoint is a leading alternative investment advisor. NexPoint manages a suite of products that provide access to differentiated investment opportunities. The NexPoint product suite covers a range of vehicles, including listed REITs, real estate private placements, 1031 exchanges, closed-end funds, a business development company (BDC), and interval funds. NexPoint is part of a multibillion-dollar investment platform that serves both retail and institutional investors worldwide. While NexPoint’s focus areas include real estate and alternative credit strategies, its products draw on expertise and capabilities from across the platform, which spans a range of asset classes and investment strategies. For more information visit www.nexpoint.com.

Summary

The Position of Shareholder Services Associate and Exchange Closing Agent is focused on providing service to the financial advisors, broker dealers, and registered investment advisors distributing the firm’s products. This role will develop and/or manage issues and processes that support the corporate or operational efforts of our product line that include, but may not be limited to, non-traded alternatives and DST 1031 Exchange funds. This individual will be working directly with our third-party vendors on the reconciliation of our product offerings. The individual will play a key role in identifying, leading, developing or improving projects and/or processes proactively or in reaction to operational inefficiencies, technological advancements, a changing regulatory environment, varied distribution channels, the competitive landscape and customer service initiatives thereby improving financial results and/or reducing risk to NexPoint Securities.

Responsibilities

• Answer inbound telephone inquiries from financial advisors and reporting to various client service-related topics, including account maintenance, balance information, registration inquiries and other basic service-related issues
• Act as a service liaison for internal departments, custodians, clearing firms and our transfer agent
• Responsible for the review of subscription documents to determine if they are “In Good Order” and eligible for proper admittance into the product offering(s)
• Review and process 1031 Exchange Fund’s subscription agreements to determine “in Good order” and communicate with QI/Accommodators in the closing process.
• Work in collaboration with team on managing DST 1031 Reservations and in process trades.
• Coordinate with the various third parties (escrow agent, transfer agent, clearing agent) and internal departments on the reconciliation process including but not limited to sales commissions, shareholders, redemptions, and outstanding shares and dollars
• Understand and balance concerns of advisors, the operational capabilities of the transfer agent and clearing firms, and fund policies and procedures in the issue resolution process; research and provide explanations on curing items and/or system issues and propose improvements and solutions to avoid new issues
• Participate in all phases of issue reconciliation process, proposing short-term item-specific and long-term procedural solutions
• Document and review departmental policies and procedures. Make recommendations for workflow/system improvements and implement as needed
• Manage projects and initiatives impacting distribution, accounting, marketing, legal, compliance, as well as external vendor partners.
• Consistently maintain a knowledge of our business, regulatory and market environment, new product lines, product features, distribution channels, etc.
• Perform other related duties as assigned

Requirements

• Bachelor’s degree required; major in business administration or finance preferred
• 3+ years Financial Services experience preferred
• 2+ years project management and/or operational experience preferred
• Strong proficiency in Microsoft Office and Microsoft Excel
• Experience with Salesforce preferred
• Prior experience in an office environment required
• Exceptional written, verbal and phone skills
• Strong research, analytical and problem-solving skills
• High standards for accuracy and quality
• Strong organizational skills and the ability to manage multiple competing projects with finite resources
• Ability to identify existing and potential problems and develop detailed and carefully thought-out solutions
• Ability to work cooperatively within a team structure and with other internal departments
• Strong business acumen and demonstrated proficiency in general business disciplines
• Ability to synthesize and present complex information in a way that ensures understanding
• Ability to operate and manage comfortably and effectively in a fast-paced, highly matrixed environment
• Ability to identify and lead process improvement while operating within established guidelines

Compensation & Benefits

NexPoint offers a competitive base salary and bonus based on experience and performance. NexPoint offers a generous benefits package that includes an industry leading health insurance plan with no employee premiums or deductibles and a 401(k) plan with employer match. NexPoint’s talented professionals share a passion for excellence, commitment to teamwork, and pride based on the firm’s track record in the alternative investment industry. NexPoint is an Equal Opportunity Employer.