Finance Operations Analyst

Uber; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Uber is seeking a Collections Analyst in its Order to Cash team to ensure timely collection of payments from Uber B2B customers. You will own your portfolio, work with Sales, Support, and Finance to resolve discrepancies, and manage escalations with our BPO partners.

The role focuses on optimizing cash flow, reducing DSO, and balancing customer experience while staying aligned with regulatory changes in global finance.

Qualifications

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience).
• 2+ years of experience in collections, accounts receivable, or a related finance operations role.
• Experience using financial software and ERP systems such as Oracle, SAP, or HRC.
• Proficiency in Microsoft Office, especially Excel, for data analysis and reporting.
• Experience managing or working closely with outsourced BPO operations.

Responsibilities

• Oversee a large Collections portfolio and act as the first point of contact for Collections, Order to Cash, and Service Delivery.
• Collaborate with sales, customer service, and finance teams to resolve payment discrepancies and address customer inquiries in a high-pressure environment.
• Navigate and resolve business escalations and disputes with critical customers in partnership with our BPO organization.
• Prepare and present regular reports on collection performance and key metrics to management, turning raw data into actionable insights.
• Implement collection strategies to improve cash flow and reduce DSO while balancing customer experience and partner alignment.
• Adapt to shifting industry trends and regulations related to debt recovery and credit management to keep our processes resilient.

Skills

Excel

Data analysis

Education

Bachelor's degree in finance, accounting, or related field

Tools

Oracle ERP

SAP ERP

HRC

Job description

About the role and team

In Finance Operations, we work hand-in-hand with leaders across the company to ensure smooth, disciplined execution of strategic business objectives. As a Collections Analyst in our Order to Cash team, you will play a critical role in ensuring the timely and efficient collection of outstanding payments from Uber B2B customers.

Working at Uber means solving hard problems in a high-stakes, fast-moving environment. You’ll need to take ownership of your portfolio, stay adaptable when navigating complex payment disputes, and build relationships with urgency and care. If you are energized by the challenge of optimizing cash flow and managing the messy reality of global finance, this is where you’ll grow.

What you’ll do

• Oversee a large Collections portfolio and act as the first point of contact for Collections, Order to Cash, and Service Delivery.
• Collaborate with sales, customer service, and finance teams to resolve payment discrepancies and address customer inquiries in a high-pressure environment.
• Navigate and resolve business escalations and disputes with critical customers in partnership with our BPO organization.
• Prepare and present regular reports on collection performance and key metrics to management, turning raw data into actionable insights.
• Implement collection strategies to improve cash flow and reduce DSO while balancing customer experience and partner alignment.
• Adapt to shifting industry trends and regulations related to debt recovery and credit management to keep our processes resilient.

Basic Qualifications

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience).
• 2+ years of experience in collections, accounts receivable, or a related finance operations role.
• Experience using financial software and ERP systems such as Oracle, SAP, or HRC.
• Proficiency in Microsoft Office suite, particularly Excel, for data analysis and reporting.
• Experience managing or working closely with outsourced BPO operations.

Preferred Qualifications

• Strong understanding of accounting principles, financial analysis, and credit risk assessment.
• Proven ability to analyze large datasets and identify trends to drive decision-making.
• Experience in Service Delivery Management within a global shared services environment.
• Demonstrated resilience and negotiation skills when engaging with external vendors and customers.
• Ability to prioritize a high-volume workload and meet deadlines in a fast-paced environment.