Finance & Insurance Operations Coordinator

MarineMax Brand; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

MarineMax Brand in Naples, FL seeks an F&I Operations Coordinator to provide operational and administrative support to the Finance and Insurance Department, ensuring compliance with policies and regulations. You will manage F&I software, coordinate onboarding, prepare reports, and support boat shows and promotions while maintaining a professional, service-oriented demeanor.

Ideal candidates possess excellent communication, organization, attention to detail and time management, and a passion for

Qualifications

• Excellent communication and customer service skills.
• Strong organization, attention to detail, and time management.
• Familiarity with F&I processes or dealership operations is a plus.

Responsibilities

• Provide operational and administrative support to the F&I Department and ensure policy compliance.
• Manage and support all F&I software programs for smooth operations.
• Oversee and maintain the F&I compliance program across all retail locations.
• Handle admin tasks between business partners and the F&I Department.
• Collaborate with lender partners to resolve title and chargeback issues.
• Coordinate setup tasks to support dealership acquisitions and closures.
• Assist with onboarding new team members and training.
• Prepare and maintain operational documents and reports.
• Assist with presentations, spreadsheets, and correspondence.
• Support boat shows, events, and off-site promotions.

Skills

Communication

Organization

Attention to detail

Time management

Tools

F&I software

Job description

OVERVIEW:

The F&I Operations Coordinator is responsible for providing operational and administrative support to the company’s Finance and Insurance Department. This position will provide a high degree of internal and external customer satisfaction and requires superior communication, organization, attention to detail and time management skills. The ideal candidate will exhibit excellent communication skills, a strong commitment to the MarineMax mission, and a passion for working in a dynamic, customer-focused, and results-oriented team environment.

KEY RESPONSIBILITIES:

• Provide operational and administrative support to the F&I Department, ensuring compliance with all company policies, state, and federal regulations.


• Manage and provide support for all F&I-related software programs to ensure smooth operations.


• Oversee and maintain the F&I compliance program across all retail locations, ensuring adherence to company standards.


• Handle administrative tasks between business partners and the F&I Department as needed.


• Collaborate with lender partners and the Business Manager team to resolve aged title and chargeback issues in a timely manner.


• Coordinate necessary setup tasks to support dealership acquisitions and closures.


• Assist with onboarding new team members, setting up systems access, and coordinating training as directed.


• Prepare, update, and maintain various operational documents and reports.


• Assist with the creation and editing of presentations, spreadsheets, and correspondence.


• Provide support for boat shows, sales events, off-site promotions, and other events as needed.


• Maintain a professional and service-oriented demeanor in all interactions with customers, team members, and business partners.


• Perform additional duties as assigned.

KEY RESULT AREAS:

• Provide comprehensive operational and administrative support for the F&I Department, ensuring efficient processes and high-quality service.


• Foster positive relationships and ensure customer satisfaction in all interactions, helping to achieve high customer satisfaction scores.


• Ensure full compliance with company policies and industry regulations across all F&I operations.


• Build and maintain strong relationships with business partners to support the F&I department's operations and resolve any issues efficiently.