Finance & F&I Leader: Operations & Compliance

MarineMax Brand; Oshkosh (WI); On-site; USD 65,000 - 105,000; Full time

Job summary

MarineMax is seeking a Business Manager within the Finance and Insurance Department to lead deal management, boost F&I profitability, and uphold regulatory compliance.

You will partner across teams to optimize processes, communicate clearly with lenders and customers, and drive operational excellence in every transaction.

This leadership role emphasizes customer satisfaction, growth, and professionalism, aligning with MarineMax’s values and strategic goals across our boating network.

Responsibilities

• Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Senior Business Manager.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions.
• Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
• Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
• Oversee the completion of all title/registration and USCG documentation processes for each transaction.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
• Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
• Perform additional duties as assigned.

Job description

MarineMax is seeking a Business Manager within the Finance and Insurance Department to lead deal management, boost F&I profitability, and uphold regulatory compliance.

You will partner across teams to optimize processes, communicate clearly with lenders and customers, and drive operational excellence in every transaction.

This leadership role emphasizes customer satisfaction, growth, and professionalism, aligning with MarineMax’s values and strategic goals across our boating network.