Business Manager

MarineMax; Oshkosh (WI); On-site; USD 100,000 - 150,000; Full time

Job summary

MarineMax seeks a Business Manager within the Finance and Insurance Department to lead financial performance and customer experience in Oshkosh, WI. The role drives deal management, F&I profitability, and regulatory compliance while collaborating across teams to promote growth and professionalism.

The position emphasizes strong leadership, proactive problem-solving, and a commitment to delivering superior customer service aligned with MarineMax values and strategic goals.

Responsibilities

• Promote MarineMax values, mission, and vision within the team.
• Ensure compliance with all laws/regulations and report risks to leadership.
• Implement the F&I process in every transaction and maintain F&I certification.
• Attend F&I team meetings and training to grow knowledge and skills.
• Assess customer finance needs, process credit apps, present loan options.
• Stay informed on lender programs and F&I products to align with goals.
• Build relationships with lenders, providers, and technology partners.
• Maintain daily Revenue Projection Report (RPR) for deals, deposits, and closures.
• Resolve admin issues related to products, providers, and lenders; fund loans within 10 days.
• Oversee title/registration and USCG documentation for each transaction.
• Ensure factory warranty registrations and outboard warranty transfers are handled.
• Run lost sale reports to identify refinance and unsold warranty opportunities.
• Address customer concerns promptly to maintain professionalism.
• Participate in boat shows and Getaways events to boost brand visibility.
• Perform additional duties as assigned.

Job description

OVERVIEW: The Business Manager is a key leader within the Finance and Insurance Department, responsible for driving financial performance and delivering superior customer satisfaction. This role focuses on optimizing deal management, enhancing F&I profitability, maintaining regulatory compliance, and operational excellence. The Business Manager will also be a key communicator and collaborator across teams, upholding the values and mission of MarineMax to promote growth, profitability, and professionalism. This role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the company’s strategic goals.

KEY RESPONSIBILITIES

• Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Senior Business Manager.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions.
• Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
• Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
• Oversee the completion of all title/registration and USCG documentation processes for each transaction.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
• Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
• Perform additional duties as assigned.

KEY RESULT AREAS

• Meet or exceed monthly and annual F&I profit and penetration targets through effective deal management, including maximizing finance, hull insurance and product opportunities.
• Ensure on-time delivery of boats, complete accurate title/registration documentation for all transactions in a timely manner and maintain adherence to legal and regulatory timelines.
• Consistently provide world-class customer service while maintaining compliance with all applicable regulations and company policies.