Finance & Insurance Operations Coordinator

MarineMax; Naples (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

MarineMax is seeking an F&I Operations Coordinator to provide operational and administrative support to the Finance & Insurance Department. The role requires excellent communication, strong organization, and time management to ensure high levels of internal and external customer satisfaction.

You will collaborate with lenders and teams to resolve issues, support onboarding, and maintain essential documents.

Qualifications

• Excellent communication skills and a customer-focused mindset.
• Strong organizational abilities and meticulous attention to detail.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Provide operational and administrative support to the F&I Department while ensuring compliance with policies and regulations.
• Manage and support F&I software programs to maintain smooth operations.
• Oversee the F&I compliance program across all retail locations and partners.
• Handle administrative tasks between business partners and the F&I Department as needed.
• Collaborate with lender partners and internal teams to resolve aged title and chargeback issues promptly.
• Coordinate setup tasks to support dealership acquisitions and closures.
• Assist with onboarding new team members and coordinating training.
• Prepare and maintain operational documents and reports.
• Create and edit presentations, spreadsheets, and correspondence.
• Support boat shows, sales events, and off-site promotions as needed.
• Maintain a professional, service-oriented demeanor with customers and colleagues.

Skills

Communication

Organization

Time management

Tools

F&I software

Job description

OVERVIEW: The F&I Operations Coordinator is responsible for providing operational and administrative support to the company’s Finance and Insurance Department. This position will provide a high degree of internal and external customer satisfaction and requires superior communication, organization, attention to detail and time management skills. The ideal candidate will exhibit excellent communication skills, a strong commitment to the MarineMax mission, and a passion for working in a dynamic, customer-focused, and results-oriented team environment.

KEY RESPONSIBILITIES

• Provide operational and administrative support to the F&I Department, ensuring compliance with all company policies, state, and federal regulations.
• Manage and provide support for all F&I-related software programs to ensure smooth operations.
• Oversee and maintain the F&I compliance program across all retail locations, ensuring adherence to company standards.
• Handle administrative tasks between business partners and the F&I Department as needed.
• Collaborate with lender partners and the Business Manager team to resolve aged title and chargeback issues in a timely manner.
• Coordinate necessary setup tasks to support dealership acquisitions and closures.
• Assist with onboarding new team members, setting up systems access, and coordinating training as directed.
• Prepare, update, and maintain various operational documents and reports.
• Assist with the creation and editing of presentations, spreadsheets, and correspondence.
• Provide support for boat shows, sales events, off-site promotions, and other events as needed.
• Maintain a professional and service-oriented demeanor in all interactions with customers, team members, and business partners.
• Perform additional duties as assigned.

KEY RESULT AREAS

• Provide comprehensive operational and administrative support for the F&I Department, ensuring efficient processes and high-quality service.
• Foster positive relationships and ensure customer satisfaction in all interactions, helping to achieve high customer satisfaction scores.
• Ensure full compliance with company policies and industry regulations across all F&I operations.
• Build and maintain strong relationships with business partners to support the F&I department's operations and resolve any issues efficiently.