Finance & Insurance Manager – Motorcycle Financing Expert

Stars and Stripes Harley-Davidson; Langhorne (Bucks County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k (subject to completion of the 1st

Medical, dental, and vision insurance

Paid training

Paid vacation time (40–120 hours/year)

Paid sick leave (1 hour per 40 hours)

Paid holidays

Paid bereavement leave

Opportunities for advancement

Job summary

Stars and Stripes Harley-Davidson in Langhorne, PA seeks a Finance Manager to drive financing and insurance sales for new and used motorcycles. You will structure deals per lender guidelines and dealership policies to funding quickly while ensuring customer satisfaction and ethical standards.

You will build lender relationships, manage paperwork, forecast finance penetration with the sales team, and train staff on F&I processes, including extensions and ancillary products.

Qualifications

• Confidence in ability to be successful.
• Great attitude and outstanding work ethic.
• Ability to work well in a process driven environment.
• Self-starter and self-motivated.
• Adhere to a standard of professional ethics and be respectful to customers.
• Be knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act.
• Structure deals in accordance with lender and dealership guidelines.
• Have a strong menu presentation and use the 300% rule at all times.
• Disclose financial information to customers.
• Maintain good lender relations and evaluate new lender programs.
• Prepare weekly and monthly reports as requested by management.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• 2 years Finance and Insurance experience preferred.

Responsibilities

• Produce acceptable levels of revenue and profits for the dealership by selling Finance, Insurance, and Extended Service and Warranty programs to new and used motorcycle customers.
• Establish and maintain good working relationships with finance sources, factory and other appropriate contracts.
• Maintain files of active insurance and financial agencies.
• Proactively recruit and maintain sources for other Finance and Insurance Products.
• Meet or exceed monthly sales objectives and attain goals. Provide reports as requested.
• Submit paperwork to/obtain approval from finance sources on all finance deals.
• Make a reasonable effort to convert cash deals to financed deals by selling the merits of financing versus paying cash.
• Setup finance forecasting in conjunction with the sales department forecasting to achieve the desired percent of penetration and income.
• Maintain a Finance & Insurance Logbook.
• Establish and maintain procedures to ensure timely and proper completion of all related paperwork.
• Handle all Rate and Payment Quotations.
• Act as a liaison to all departments in matters concerning Finance & Insurance.
• Assists and supports overall company policies and procedures and supports the dealership’s philosophy.
• Able to work cross-functionally with all departments with an emphasis on the Sales Department and Service Department.
• Institute and employ a feature/benefit selling methodology so that all customers receive consistent treatment.
• Ensure that the delivery of any new or used motorcycle is a "custom experience" that will create a customer for life.
• Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Demonstrates commitment to the Dealership’s Mission Statement and Core Values and acts as a role model to the other Dealership Employees.
• Handle customer complaints quickly and courteously, demonstration empathy, a positive attitude and our commitment to "making things right".
• Perform other related duties as assigned or requested.

Skills

Confidence

Attitude and work ethic

Process-driven

Self-starter

Professional ethics

State finance regulations knowledge

Structure finance deals

Presentation skills

Disclose financial information

Lender relations

Reporting ability (weekly/monthly)

Microsoft Office literacy

Google Drive apps (Sheets/Docs)

Finance and Insurance experience

Tools

Microsoft Office Suite

Google Sheets/Docs

Job description

Stars and Stripes Harley-Davidson in Langhorne, PA seeks a Finance Manager to drive financing and insurance sales for new and used motorcycles. You will structure deals per lender guidelines and dealership policies to funding quickly while ensuring customer satisfaction and ethical standards.

You will build lender relationships, manage paperwork, forecast finance penetration with the sales team, and train staff on F&I processes, including extensions and ancillary products.