Finance ERP Change & Training Leader

Amazon; Nashville (TN); On-site; USD 86,000 - 147,000; Full time

Job summary

Amazon.com Services LLC is seeking a Change and Training Manager to lead organizational change, communications, training, and adoption for a multi-year transformation of Amazon’s Finance ERP platform. You will work with Accounting, Finance, Product, Engineering, and partners to prepare teams for new systems, processes, controls, and roles.

Ideal candidates bring experience in large-scale finance or tech transformations, strong program management, and the ability to influence stakeholders across

Qualifications

• Bachelor's degree in accounting, information systems, finance, or equivalent.
• 10+ years experience leading organizational change, communications, training, or adoption for large-scale business or technology transformation programs.
• Experience developing and executing change-management strategies, stakeholder plans, communications, and training programs.
• Strong program management, stakeholder management, facilitation, and problem-solving skills.
• Demonstrated ability to assess organizational impacts and translate complex changes into clear actions for affected users.

Responsibilities

• Own the end-to-end change management and training strategy, plan, governance, and execution for the Finance ERP transformation.
• Conduct change-impact assessments across organizations, processes, systems, controls, data, roles, and responsibilities.
• Identify and segment impacted stakeholder groups and develop engagement strategies based on the nature and scale of change.
• Create and execute an integrated communications plan that provides timely, consistent, and audience-specific information.
• Develop the training strategy, curriculum, delivery approach, schedule, and completion requirements for impacted users.
• Coordinate the development, review, testing, and delivery of training materials, including role-based courses, job aids, simulations, and support resources.
• Define and monitor measures for stakeholder engagement, training completion, learner proficiency, adoption, and change effectiveness.
• Identify adoption risks, resistance, capability gaps, and organizational impacts, and develop targeted mitigation plans.
• Integrate change and training activities with design, testing, data migration, business readiness, cutover, release, and stabilization milestones.
• Partner with leaders to clarify future-state roles, responsibilities, operating mechanisms, and organizational expectations.
• Support deployment and stabilization by coordinating user support, reinforcement communications, refresher training, and adoption interventions.
• Manage implementation partners and vendors supporting change management, communications, and training delivery.
• Provide senior leaders with clear updates on organizational impacts, adoption risks, training readiness, and decisions requiring intervention.

Skills

Change management

Program management

Stakeholder engagement

Training programs

Finance systems

Education

Bachelor's degree (accounting, information systems, finance)

Job description

Amazon.com Services LLC is seeking a Change and Training Manager to lead organizational change, communications, training, and adoption for a multi-year transformation of Amazon’s Finance ERP platform. You will work with Accounting, Finance, Product, Engineering, and partners to prepare teams for new systems, processes, controls, and roles.

Ideal candidates bring experience in large-scale finance or tech transformations, strong program management, and the ability to influence stakeholders across