Finance ERP Change Lead — Training & Adoption

Amazon; Arlington (VA); On-site; USD 95,000 - 163,000; Full time

Job summary

Amazon.com Services LLC is seeking a Change and Training Manager to lead organizational change, communications, training, and adoption for a multi-year Finance ERP transformation across Accounting, Finance, Product, and Technology teams. The role will translate the ERP roadmap into actionable change and training strategies and measure adoption throughout design, testing, deployment, and stabilization.

The ideal candidate combines extensive experience in large-scale finance or technology

Qualifications

• Bachelor's degree in accounting, information systems, finance, or equivalent.
• 10+ years experience leading organizational change, communications, training, or adoption for large-scale business or technology transformation programs.
• Experience developing and executing change-management strategies, stakeholder plans, communications, and training programs.
• Strong program management, stakeholder management, facilitation, and problem-solving skills.

Responsibilities

• Own the end-to-end change management and training strategy, plan, governance, and execution for the Finance ERP transformation.
• Conduct change-impact assessments across organizations, processes, systems, controls, data, roles, and responsibilities.
• Identify and segment impacted stakeholder groups and develop engagement strategies based on the nature and scale of change.
• Create and execute an integrated communications plan that provides timely, consistent, and audience-specific information.
• Develop the training strategy, curriculum, delivery approach, schedule, and completion requirements for impacted users.
• Coordinate the development, review, testing, and delivery of training materials, including role-based courses, job aids, simulations, and support resources.
• Define and monitor measures for stakeholder engagement, training completion, learner proficiency, adoption, and change effectiveness.
• Identify adoption risks, resistance, capability gaps, and organizational impacts, and develop targeted mitigation plans.
• Integrate change and training activities with design, testing, data migration, business readiness, cutover, release, and stabilization milestones.
• Partner with leaders to clarify future-state roles, responsibilities, operating mechanisms, and organizational expectations.
• Support deployment and stabilization by coordinating user support, reinforcement communications, refresher training, and adoption interventions.
• Manage implementation partners and vendors supporting change management, communications, and training delivery.
• Provide senior leaders with clear updates on organizational impacts, adoption risks, training readiness, and decisions requiring intervention.

Skills

Change management

Program management

Stakeholder management

Training design

Learning delivery

Communications

Adoption metrics

ERP transformation

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking a Change and Training Manager to lead organizational change, communications, training, and adoption for a multi-year Finance ERP transformation across Accounting, Finance, Product, and Technology teams. The role will translate the ERP roadmap into actionable change and training strategies and measure adoption throughout design, testing, deployment, and stabilization.

The ideal candidate combines extensive experience in large-scale finance or technology