Finance Customer Service Specialist — Upsell & Solutions

Hajoca Corporation in; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Profit sharing

Medical, dental, vision, and Rx

Life insurance

Pre-tax accounts

Paid vacation

Sick time

Pregnancy and parental leave

Community service day

401(k)

Tuition benefits

Wellness program

Employee discounts

Job summary

Hajoca Corporation is seeking a Customer Service Representative (Finance) to join our Atlanta, GA team. The role focuses on processing sales orders, assisting customers at the Profit Center, and growing sales by acting as a trusted advisor.

The ideal candidate has experience in customer service or inside sales, plus knowledge of the Profit Center's products. Strong communication and problem-solving skills are essential, with a focus on accuracy and timely resolution.

Qualifications

• Experience in customer service or inside sales.
• Knowledge of products sold in the Profit Center preferred.

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.

Skills

Customer service

Inside sales

Communication

Relationship building

Tools

Microsoft Office

Job description

Hajoca Corporation is seeking a Customer Service Representative (Finance) to join our Atlanta, GA team. The role focuses on processing sales orders, assisting customers at the Profit Center, and growing sales by acting as a trusted advisor.

The ideal candidate has experience in customer service or inside sales, plus knowledge of the Profit Center's products. Strong communication and problem-solving skills are essential, with a focus on accuracy and timely resolution.