Retail | Aquamarine Sales Associate

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Fontainebleau Miami Beach is seeking a personable Sales Associate to deliver a luxury retail experience to resort guests. You will engage guests, present Fontainebleau brand apparel and mementos, and drive sales with product knowledge and styling tips.

The role requires flexibility for weekends and holidays and a polished appearance. Prior fashion or hospitality retail is preferred, with strong communication and teamwork in a fast-paced luxury setting.

Qualifications

• Customer service orientation required.
• Ability to upsell and recommend items.
• Attention to visual merchandising and presentation.
• Excellent communication with guests and team members.

Responsibilities

• Provide personalized luxury service to hotel guests.
• Engage guests to understand needs and recommend brand apparel and keepsakes.
• Drive sales through product knowledge and styling suggestions.
• Maintain a polished sales floor, merchandise, replenish stock.
• Process transactions using POS systems and assist guests.

Skills

Guest service

Upselling

Merchandising

Communication

Education

High School Diploma

Job description

\"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART.\"

• Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

The Aquamarine Sales Associate is responsible for delivering an elevated retail experience through the sale of Fontainebleau brand apparel and curated local mementoes. This role ensures exceptional guest service while driving sales performance in a fast-paced, upscale hospitality environment. The ideal candidate is highly personable, detail-oriented, and passionate about fashion and guest engagement. Flexibility is required to support varying business demands, including weekends, holidays, and peak resort seasons.

Essential Functions

• Provide personalized, attentive service to hotel guests, ensuring a luxury retail experience aligned with brand standards.


• Actively engage guests to understand their needs and recommend Fontainebleau brand apparel and complementary items.


• Drive sales through product knowledge, styling suggestions, and upselling techniques.


• Maintain a polished and visually appealing sales floor, including merchandising, replenishment, and organization.


• Process transactions accurately using point-of-sale (POS) systems while managing multiple guest interactions efficiently.


• Handle guest inquiries, concerns, and returns with professionalism and a solutions-oriented mindset


• Support inventory management, including receiving shipments, tagging merchandise, and stockroom organization.


• Collaborate with team members and leadership to achieve sales goals and uphold service excellence.


• Adhere to all company policies, procedures, and loss prevention standards.

Candidate Requirements

• Availability to work a flexible schedule, including weekdays, weekends, evenings, and holidays.


• Ability to stand for extended periods and move throughout the retail space.


• Professional appearance and demeanor consistent with a luxury resort environment.


• Strong interpersonal skills with a passion for delivering exceptional guest service.


• Ability to multi-task and perform effectively in a fast-paced setting.

Skills and Knowledge

• Strong understanding of fashion trends.


• Excellent communication and relationship-building skills.


• Proven ability to drive sales and meet performance goals.


• Attention to detail with a focus on presentation and visual merchandising.


• Proficiency with POS systems and basic retail technology.


• Ability to work both independently and as part of a team.

Education And Experience

• High School Diploma or equivalent required.


• Previous retail or sales experience preferred, ideally within fashion, or hospitality environments.


• Experience working in a resort or high-end customer service setting is a plus.

WORK ENVIRONMENT

Work is performed in the retail outlet environment. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

PHYSICAL DEMANDS

Requires mobility. Requires prolonged walking, sitting, and standing. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Ability to push and/or pull a file cabinet weighing up to fifteen pounds.