Final Mile Transport Manager: Lead Delivery & Ops

Ashley Global Retail; Lubbock (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid Time Off

Employee Discount on home furnishings

Professional Development

Tuition Assistance

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture is seeking a Transportation Manager to lead our delivery operations at our retail fulfillment center. You will oversee route optimization, carrier partnerships, delivery team management, and ensure on-time, careful delivery to customers.

Responsibilities include KPI tracking, budget oversight, and collaboration with warehousing. The role requires experience in last-mile logistics, DOT compliance, and leadership of frontline teams; a strong focus on safety and customer

Qualifications

• Bachelor’s degree in a relevant field is required/preferred.
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Responsibilities

• Oversee daily final mile delivery operations, including route planning, scheduling, and dispatch.
• Manage delivery fleet operations ensuring vehicles are maintained, compliant, and efficiently utilized.
• Monitor real-time delivery performance and address service disruptions.
• Coordinate with warehouse for handoff from fulfillment to delivery.
• Implement and maintain SOPs for final mile processes.
• Ensure compliance with DOT regulations and safety standards.
• Recruit, train, and develop delivery drivers and coordinators.
• Lead performance evaluations and coaching to improve results.
• Negotiate contracts and SLAs with third-party carriers.
• Monitor carrier performance metrics and conduct reviews.
• Identify and onboard new delivery partners to expand capacity.
• Resolve escalated carrier issues.

Skills

Route optimization

Fleet management

Delivery logistics

Budget management

TMS experience

Data analysis

Excel

Communication skills

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

Tools

Transportation Management Systems (TMS)

Routing software

Onfleet

Bringg

Job description

Ashley Furniture is seeking a Transportation Manager to lead our delivery operations at our retail fulfillment center. You will oversee route optimization, carrier partnerships, delivery team management, and ensure on-time, careful delivery to customers.

Responsibilities include KPI tracking, budget oversight, and collaboration with warehousing. The role requires experience in last-mile logistics, DOT compliance, and leadership of frontline teams; a strong focus on safety and customer