Final Mile Territory Lead - Hybrid, Growth & Impact

Tractor Supply Company; Jacksonville (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Tractor Supply Company in Jacksonville, NC is seeking a Territory Manager for Final Mile operations. You will oversee delivery drivers, manage schedules, and optimize routes to ensure timely, safe product delivery with strong customer service focus.

The role emphasizes leadership, adherence to safety standards, and continuous improvement in a dynamic, hybrid work environment. This position requires a drive to develop talent and enhance operational performance.

Qualifications

• 3+ years proven experience in managing delivery teams, logistics, or operations in final mile or transportation.
• High school diploma or equivalent required; Bachelor’s degree in business, logistics, or related field is a plus.
• Any combination of education and experience will be considered.

Responsibilities

• Lead, supervise, and motivate a team of delivery drivers to ensure timely, accurate, and safe delivery of products to customers.
• Monitor and manage daily delivery schedules, adjusting to maximize efficiency.
• Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
• Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
• Support collaborative work environment through continuous communication and relationship building.
• Ensure drivers adhere to all company policies, safety standards, and local traffic regulations.
• Provide ongoing training and development for delivery drivers to ensure readiness.
• Act as the primary point of contact for drivers to address concerns during shifts.
• Analyze performance metrics, identify areas for improvement, and implement efficiency strategies.
• Handle customer complaints or delivery issues with prompt resolution and high satisfaction.

Skills

Leadership

Safety focus

Problem solving

Communication

Team motivation

Driver’s license

Education

High school diploma or equivalent

Bachelor’s degree in business/logistics or related field (preferred)

Job description

Tractor Supply Company in Jacksonville, NC is seeking a Territory Manager for Final Mile operations. You will oversee delivery drivers, manage schedules, and optimize routes to ensure timely, safe product delivery with strong customer service focus.

The role emphasizes leadership, adherence to safety standards, and continuous improvement in a dynamic, hybrid work environment. This position requires a drive to develop talent and enhance operational performance.