Final Mile Network Ops Manager - Multi-Site Leader

Updike Distribution Logistics, LLC; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

Updike Distribution Logistics, LLC is seeking a Final Mile Network Operations Manager to drive operational excellence across the final-mile network, directly managing site supervisors and ensuring performance against KPIs, service levels, safety, and costs.

Ideal candidates will have extensive final-mile dock operations experience, including e-commerce fulfillment and cross-dock processes, and will travel roughly 50% to support network-wide initiatives.

Qualifications

• Minimum 10 years of experience in final-mile dock or terminal operations.
• Experience with big-and-bulky products, e-commerce fulfillment, cross-dock operations, sortation and segregation, route loadout, and dispatch.
• Strong understanding of final-mile delivery operations including white-glove, room-of-choice, assembly, and installation services.
• Experience managing multiple facilities or a geographically dispersed network.
• Proven experience with supervising, warehouse teams, independent contractors, and box-truck delivery capacity.
• Experience owning customer KPIs, SLAs, scorecards, and corrective action plans.
• Strong knowledge of receiving, inventory control, scanning, routing, scheduling, dispatch, returns, and delivery exceptions.
• Experience managing labor productivity, overtime, carrier costs, and operating budgets.

Responsibilities

• Manage daily operational performance across multiple final-mile locations.
• Provide leadership, coaching, and accountability to site supervisors.
• Ensure execution of receiving, unloading, scanning, cross-docking, sortation, and dispatch processes.
• Own customer KPIs, SLAs, and operational scorecards.
• Monitor on-time delivery, first-attempt delivery, scan compliance, and inventory accuracy.
• Identify gaps and implement corrective action plans with owners and timelines.
• Conduct site visits, audits, and performance reviews.
• Ensure adherence to SOPs and customer requirements across locations.
• Manage dock productivity, staffing, overtime, and operating expenses.
• Ensure adequate capacity to support forecasted delivery volume.
• Collaborate with Routing, Scheduling, Customer Service, and Safety teams.
• Support new customer implementations and peak-volume planning.
• Train staff on systems, scanning, and safety procedures.
• Maintain safe, organized dock operations network-wide.
• Develop leadership depth and succession plans.
• Provide regular updates to senior leadership and customers.

Skills

Final-mile operations

Team leadership

KPI management

Data analysis

Communication

Excel

Education

Bachelor's degree in Supply Chain or related field

Tools

WMS

TMS

Routing systems

Scanning apps

Performance reporting tools

Job description

Updike Distribution Logistics, LLC is seeking a Final Mile Network Operations Manager to drive operational excellence across the final-mile network, directly managing site supervisors and ensuring performance against KPIs, service levels, safety, and costs.

Ideal candidates will have extensive final-mile dock operations experience, including e-commerce fulfillment and cross-dock processes, and will travel roughly 50% to support network-wide initiatives.