Final Mile Dispatch & Customer Support Specialist

Werner Enterprises, Inc.; Little Rock (AR); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage options

Zusammenfassung

Werner Enterprises, Inc. is seeking a dedicated customer support professional to act as the operation’s frontline for delivery coordination and issue resolution.

You will maintain communication with delivery teams, clients, and customers to ensure timely delivery and resolve obstacles. Responsibilities include administering orders, updating portals, scheduling deliveries per client SOPs, and keeping shipment documents accurate.

Qualifikationen

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.

Aufgaben

• Maintain communication with delivery teams, clients, and customers to resolve delivery issues.
• Administer orders and update customer portals and internal systems promptly.
• Schedule deliveries per client SOPs and route outbound trucks efficiently.
• Update shipment statuses and collect PODs, communicating extra charges per SOP.
• Maintain documents including bill of lading, labeling, manifest, and load plans.
• Monitor progress, inform parties of schedule changes, and resolve issues.
• Advise teams on actions to resolve problems affecting deliveries.
• Prepare reports and dispatch logs; manage exceptions like delays or incidents.
• Perform related duties as required.

Kenntnisse

Relationship-building

Communication skills

Leadership

Organization

Problem-solving

Detail-oriented

Multi-tasking

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Werner Enterprises, Inc. is seeking a dedicated customer support professional to act as the operation’s frontline for delivery coordination and issue resolution.

You will maintain communication with delivery teams, clients, and customers to ensure timely delivery and resolve obstacles. Responsibilities include administering orders, updating portals, scheduling deliveries per client SOPs, and keeping shipment documents accurate.